Service Readiness Engineer

Service Readiness Engineer

Apply locations: Genoa
Time type: Full time
Posted on: Posted 4 Days Ago
Job requisition ID: 534053

Job Description

Vue PACS is an image-management software that provides scalable local and wide area PACS solutions for hospitals and related institutions. This technology archives, distributes, retrieves, and displays images and data from all hospital modalities and information systems. Vue RIS is a system designed to improve radiology workflow.
This product provides a complex solution and technology integration with Electronic Medical Records (EMRs), Radiology Information Systems/Hospital Information Systems (RIS/HIS), and Health Level Seven (HL7) brokers to ingest patient demographic and clinical information. The system also connects to radiology modalities to ingest clinical images from various hospital departments. Vue PACS and RIS are key products in the radiology department.

Your role:

• Product Serviceability Improvement: Gather feedback and identify improvement opportunities to enhance product serviceability.
• Go-to-market materials: Create and review materials, including service documentation, customer documentation, and training packages for on-premise and cloud solutions.
• Service Testing and Validation: Execute service expert testing and validation plans to ensure product quality and readiness for commercialization.
• Global Service Coordination: Coordinate and verify WW service plans and activities with the global service community throughout the product lifecycle.
• Customer Support Product Plan (CSPP): Update and maintain the CSPP to ensure accurate and up-to-date service information.
• Service Training: Define service training requirements for assigned products or programs.
• First of Kind (FOK) Installations: Manage FOK installations as an SME and provide valuable feedback to stakeholders.

You're the right fit if you have:

• Educational Background: University Degree/Master's Degree or equivalent in IT, technical field, or a related field.
• Experience: 1-3 years of experience in Service/Technical engineering from the healthcare industry or enterprise organizations.
• Cloud SW operation experience: Advantage.
• Language Proficiency: English language skills in addition to Italian.

We kindly ask you to submit your CV in English.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.

We’re committed to building a diverse and inclusive workplace culture where people feel heard, valued, and connected. Because we know the possibilities are unlimited when people feel empowered to grow and succeed together.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce.