Store Manager @ The Mercato

As the largest jewellery brand in the world, we give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora, you can craft far more than just an incredible career.

About the Team:

The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will fully immerse yourself in our brand, culture, and product whilst taking immense pride in delivering exceptional customer experiences. This role offers the exciting opportunity to spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales. As the Store Manager, you will coach and manage a team of Assistant Store Managers, Sales Leads, and Sales Associates.

*Please note, this job will require the completion of an assessment that will be emailed to you upon submission of your application.

Our Store Managers shine when they:

1. Embrace the store culture filled with passion for our brand, where team members shine as extraordinary brand ambassadors.
2. Dare to exceed individual and store sales goals by building a genuine connection with our fans.
3. Embrace the opportunities and soar beyond commercial targets and key performance indicators (KPIs) expectations, setting new records and achieving remarkable success.
4. Create unforgettable shopping moments that exceed expectations by displaying excellent product knowledge and building brand loyalty.
5. Dream to coach and inspire the sales team, fostering accountability for individual and store performance. Provide real-time feedback and guidance to empower the team in achieving their KPI goals.
6. Craft loyal fans by authentically engaging and fostering lasting connections beyond transactions.
7. Build your network and inspire to bring the best talent into Pandora across seasonal and core hiring including Assistant Store Managers, Sales Associates, and Sales Leads.
8. Partner with the Divisional Sales Manager and Human Resource team to identify and resolve any performance issues and policy violations.
9. Utilize your brilliance across talent, brand, operations, and fan experience, guaranteeing the timely implementation of visual merchandising directives, efficient operational processes, and continuous talent development.
10. Perform all other duties as assigned.

Craft your career with us if you have:

1. Demonstrated results-oriented leadership with at least 3-5 years of experience as a Store Manager in a high-performance selling environment.
2. Developed a sense of care in your communication skills, both written and verbal.
3. Ability to charm and captivate an audience, connecting with people at all levels of the organization.
4. Sharp business acumen coupled with analytical thinking that delivers positive results.
5. Talent for recruiting, retaining, and developing exceptional teams, with a focus on succession planning and internal mobility.
6. Knowledge of general computer software (Microsoft Office 365 Suite) and retail point of sale systems.
7. At least 18 years or older and can provide proof of identity and eligibility to work.
8. A flexible work schedule that includes nights, weekends, and holidays, with the ability to stand for extended periods and lift 50+ pounds.

We Dare!

We offer a robust compensation package including base + bonuses, and a 401K plan to help you secure your financial future.

We Care!

Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, and product discounts!

We Dream!

Pandora fosters growth and crafting opportunities to support business needs through learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement, and more.

We Deliver!

PTO Package including: Vacation, Personal, Sick, Birthday, Celebration days, and Paid Holidays.

About Pandora:

Pandora is the world's largest jewellery brand, specializing in the design, crafting, and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030.

About Pandora NAM:

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.

Today, the USA is Pandora’s single largest market. The Pandora North American region encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.