Help Desk Consultant I

Help Desk Consultant I

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Please see Special Instructions for more details.

Grad students only. Excellent written & oral communication skills & customer service skills required. Summer, Fall, Spring positions. Provide first level help desk support to faculty, staff & students. Assist with computer problems, provide diagnosis and resolutions. Log calls utilizing help desk system No Experience Necessary! UNIT will provide ALL the training Salary $13.00 per/hour Please Contact Kimberly Walter 

Posting Details

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Position Information Posting Number: 20245302V Position Title: Help Desk Consultant I Posting Type Student Hours/week: 20 hours per week Eligibility: Work study preferred but open to all students Semester 2024-2025 Academic Year Location St. Mary's Hall Detailed Work Schedule Number of positions: 6 Department: 715-UNIT - Technology Support Services Contact Name: Kimberly Walter Contact Phone/Extension: 94899 Position Summary Information Job Description Summary: *Provide first-level help desk support to provide support for all UNIT -supported systems. *Consult with students, faculty, and staff regarding issues with Villanova technology and systems. *Assist with computer problems and provide diagnosis and resolutions. *Log calls utilizing the TeamDynamix ( TDX ) ticket system. Requirements: Must be a graduate student.
Some technical knowledge to support the IT infrastructure.
* Excellent written and oral communication skills.
* Excellent customer service skills. Additional Information: * Summer, Fall, and Spring position.
* UNIT will provide ALL training. Physical Demands Summary: Wage Rate: $13.00 Posting Detail Information Closing Date (11:59pm ET): 05/21/2025 Open Until Filled Yes

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Are you currently a registered Villanova student?

• Yes
• No

* Are you eligible for work study?

• Yes
• No
• I don't know

* What is your availability? (days and times)

(Open Ended Question)

* Have you ever worked on campus before? If “Y”, what department and semester/year?

(Open Ended Question)

Optional Applicant Documents:

Required Documents

Resume / Curriculum Vitae

Optional Documents

Cover Letter / Letter of Interest