BU HOM Service Business Development

Responsibilities / Tasks

BU HOM Service Business Development

Here in GEA Mechanical Equipment Italy, as head quarter of Business unit Homogenizer in the Division Separation and Flow Technologies of GEA, we are looking for a motivated candidate as part of the growing team of Service Business Development. Service is gaining importance year after year, and the Service org is a continuously evolving organization that adapts itself to ensure the best customer experience. For maintaining leadership in the market and the very strong position to the competition, GEA Service is running its transformation to a relationship-based Service: Service Business Development office is the key for leading to a more sophisticated Service Portfolio, adding and developing machine remote control and all the new business models around that, to reach best in class Service Support. We are looking for open-minded and engaged people that want to guide this evolution with us, contributing to stimulate the environment with ideas and dedication. Main work location is Parma, with necessity to travel globally following the role needs.

Fundamental Tasks

1. Ensuring Service Products deployment towards the global Service organization
2. Providing guidelines, Service Sales & Marketing material and procedures to local Service teams
3. Managing the Service Products Portfolio
4. Creating quotations for upgrades/modernizations

Service Product Portfolio Tasks

1. Develop the BU HOM Service Portfolio ensuring that it is continuously in line with customer demands and needs, leading to effective growth for GEA
2. Contribute to the development of the GEA SFT Service Strategy and all the related products
3. Support the continuous development of digital service products and business models
4. Interact with other GEA Divisions, external parties where needed to support GEA Initiatives
5. Manage Service “digi & green” products for the Business Unit Equipment
6. Establish an effective Product Ideation and Business Plan for each new Service Product

Communication

1. Regular coordination with all relevant internal departments as well as the GEA countries orgs
2. Regular coordination with all relevant Service Management levels within the BU and Division
3. Create and maintain a proper communication channel on Service Product launch

Your Profile / Qualifications

• Studies in the field of industrial engineering / mechanical engineering / computer science with appropriate knowledge or a comparable qualification
• Ability to read and interpret technical drawings (mechanical and possibly electrical diagrams), use and maintenance manuals and spare parts manuals
• In-depth insight of the Homogenizer related Products and Markets – preferably other GEA Equipment (preferred)
• The ability to steer initiatives and projects autonomously, motivating individuals to contribute
• Customer orientation
• Knowledge of SAP is appreciated
• Availability to travel (mainly abroad) for approximately 20/30% of the annual working time
• Help Desk experience (preferred)
• Vibrations analysis certification is appreciated

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