Skincare Expert Italy

We are Paula’s Choice Skincare, a global skincare company founded in the US (Seattle) in 1995. Paula’s Choice is an ambitious fast-growing brand with an inspiring mission: we uncover the truth about skincare and deliver smart, safe products based on scientific research, without gimmicks and misleading claims. Part of Unilever Prestige Brand since 2021 where we are proud to present our core values and continue to grow together with our sister brands.

Our European headquarters are located in the Netherlands (Amersfoort) and local offices in the UK, France (Paris) and Germany (Berlin). We market our skincare via different business models: direct-to-consumer via our own websites (in UK, Germany, France, The Netherlands, Italy, Spain, Sweden, Denmark), via marketplaces (Amazon and Bol.com), via selected retail partners, including Galeries Lafayette, Space NK, Selfridges, De Bijenkorf, Douglas, and via selected e-tailers including Skincity and CultBeauty.

We are a fast-growing scale-up with a young employer base and a high-energy culture. We adopted an agile way of working and thrive on change. Agile lives and breathes in our full organization, this makes us move fast and grow even faster. We are proud to consistently show high double-digit growth. Our main business (75%) is direct to consumer via our e-commerce business making us a fast-paced profitable organization.

Paula’s Choice is committed to diversity! Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for empowering people to achieve their own definition of beautiful, Paula’s Choice could be a wonderful fit for you.

Does this sound inspiring? That’s great! Because we’d love to get to know you. We are looking for a Skincare Expert IT

Full-Time | Milan, Italy
Starting date: Between 01/02/2025 - 14/02/2025

Why are we looking for you? Are you enthusiastic about skincare and a digital native? You will love this job! You’ll learn all about our products and be an expert in how to treat skin in the best possible way. You are able to multitask between social, chat, and phone. Within this role you will never be bored and always be challenged.

What will you be doing?

• Providing advice on purchasing Paula's Choice products via chat, phone, and email;
• Troubleshooting when customers are lost within our website or portfolio;
• Answering questions about Paula's Choice products and services;
• Representing Paula's Choice during offline events;
• Providing SkinScans for our customers, we have our own skin scanner with which we do skin analyses.

What will you bring?

• 1-3 years of experience in a customer-facing role;
• You are a skincare addict and a beauty lover;
• Be fluent in Italian and English. Any other European language would be a huge advantage;
• An effective collaborator; supportive of other team members in their success;
• Ability to troubleshoot problems, find answers to customer issues, and articulate complex solutions in written communication;
• Ability to work in a fast-paced environment, learn quickly and adapt to a changing environment;
• A positive mindset, no question is too crazy and never take things personal.

Do you recognize yourself in the above and do you enjoy working in a dynamic and informal work environment? Then we’d love to get to know you and hopefully welcome you to join our enthusiastic team soon. We look forward to receiving a motivation together with your Curriculum Vitae.

Our culture is the result of our behaviors, our personal commitments, our willingness to collaborate, listen and learn. If you recognize yourself in our values, you will feel at home at Paula’s Choice:

Each of us is powerful on our own, but together we are unstoppable.

BUILD TRUST: We set the standard for skincare, transparency and shared knowledge.

BE BOLD: We lead through innovation and disrupting the status quo.

ACT WITH KINDNESS: We operate out of respect and care for our customers, our colleagues, and the planet.

CREATE COMMUNITY: We build a welcoming and inclusive community with a culture of growth and empowerment.