Front Office Supervisor - Franchise

Front Office Supervisor - Franchise

Job Requirements

MANGIA'S RESORTS

At Mangia's we are on a mission to create the authentic Italian hospitality brand; experiences and services to our guests to be remembered in their daily lives.

To achieve our ambitions, we capitalize on our unique combination of tradition and diverse talent.

Locations, cultures and experiences are our key competitive advantage.

Invest in People - create an environment where each person can push boundaries, take risks and challenge norms.

Nature and Outdoor - exploring and creating special experiences, opportunities and locations which transform into new exciting adventures.

Act like owners - taking charge, leading by example and an immense sense of pride in our work.

Celebrate communities - ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.

Position Overview

We are seeking a dynamic and experienced Front Office Supervisor to join our team and oversee the front office and guest services operations of our hotel. The Front Office Supervisor will be responsible for supervising a team of guest service agents, ensuring that all tasks are completed efficiently and to the highest standards, and providing excellent customer service to guests. The successful candidate will have strong leadership and communication skills and be able to work efficiently in a fast-paced environment.

Hilton Brand experience and OnQ certified preferred.

Responsibilities include:

• Assists in overseeing guest services and front office operations; ensuring superior service is a priority.
• Foster a positive, cooperative work environment between front office staff and management.
• Supervise front office team. Helps in planning, assigning, directing work, addressing guest concerns and resolving problems.
• Front Desk Duties:
• Greeting guests, completing the check-in/check-out procedure through the Property management system while obtaining and storing pertinent information.
• Taking reservations from incoming callers and inputting all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Handles cash, credit card information and goods at the property.
• Identifying the needs of each guest and providing relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.

What are we looking for?

• A degree or diploma in Hotel Management or equivalent.
• A minimum of 2 years of Front Office supervisory experience in an upper upscale international chain.
• Hilton Hotel Brand experience and OnQ is required.
• High level of IT proficiency.
• High level of commercial awareness and sales capabilities.
• Experience of managing people and developing people.
• Excellent leadership, interpersonal and communication skills.
• Accountable and resilient.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards.
• Flexibility to respond to a variety of work situations.
• Ability to work on your own and as part of a team.

Disclaimer

This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits, and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible for compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.