Personal Assistant to General Manager - Splendido, a Belmond Hotel, Portofino

At Splendido, A Belmond Hotel, part of the prestigious LVMH Group, we stand as a symbol of timeless elegance, perched high above the sparkling Gulf of Tigullio and the enchanting village of Portofino. Our history is legendary, and with each season, we continue to reimagine the future of luxury hospitality, where heritage meets innovation.
Become part of a caring team of professionals striving for excellence. At Belmond we look for effortlessly engaging characters, whose personality, humor and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.
We are looking for a Personal Assistant to General Manager for the 2025 season to join our team.
The ideal candidate is passionate about hospitality and comfortable with challenges. He/She is willing to provide authentic and luxury experiences, demonstrating care, confidence, curiosity and community.

Reports to Area Managing Director.

What You’ll Do:
The Personal Assistant to the General Manager provides comprehensive administrative, organizational, and communication support to the General Manager, ensuring smooth daily operations and effective information flow throughout the hotel. This role requires a highly organized, proactive, and detail-oriented individual with excellent communication and interpersonal skills. The PA will also play a key role in maintaining the hotel's online reputation and generating relevant reports. This position also requires active participation in the overall life of the hotel, fostering a positive and collaborative environment.

Key Responsibilities:

• Executive Support: Manage the General Manager's complex calendar, scheduling appointments, meetings, and travel arrangements; Prepare and edit correspondence, presentations, and reports on behalf of the General Manager; Coordinate and manage projects as assigned by the General Manager.
• Communication Facilitation: Act as a liaison between the General Manager and other hotel departments, staff, guests, and external stakeholders; Facilitate clear and timely communication within the hotel, ensuring information is disseminated effectively; Organize and prepare materials for meetings and presentations; Draft and distribute internal memos and announcements.
• Reputation Management: Monitor and respond to online reviews and guest feedback on various platforms, maintaining a positive online presence for the hotel; Address guest concerns and complaints in a timely and professional manner, escalating issues to the General Manager when necessary; Analyze guest feedback to identify trends and areas for improvement.
• Reporting: Prepare regular reports on key performance indicators, guest satisfaction, and other relevant metrics; Gather and analyze data to support decision-making by the General Manager; Maintain accurate records and documentation.
• Administrative Support: Provide comprehensive administrative support to the General Manager, including managing expenses, processing invoices, preparing reports, and handling other administrative tasks as required.
• Hotel Life Participation: Actively participate in hotel events and activities, fostering a positive and welcoming environment for guests and staff; Support the hotel team in achieving its goals and objectives; Represent the hotel in a professional and courteous manner at all times.

Requirements:

• Proven experience as a Personal Assistant or in a similar administrative role, preferably within the luxury hospitality industry.
• Excellent organizational, time management, and prioritization skills.
• Strong written and verbal communication skills in Italian and English (additional languages are a plus).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to handle confidential information with discretion.
• Proactive and self-motivated, with the ability to work independently and as part of a team.
• Strong problem-solving skills and ability to handle multiple tasks simultaneously.
• Knowledge of reputation management tools and techniques.
• Flexibility and adaptability to changing priorities and deadlines.

Benefits:
What You’ll Gain:
At Splendido, we don’t just offer jobs; we create pathways for growth. We believe in nurturing talent and providing opportunities for long-term development.

• Contract with potential for continued collaboration.
• Exclusive benefits, such as accommodation in our staff house, transportation support, and delicious meals provided by our staff canteen.
• Access to Discovering Belmond, allowing you to explore our properties worldwide and enjoy discounted rates on trains, cruises, safaris, and fine dining experiences.
• Welfare incentives tied to quality performance goals.
• The chance to work in an environment that values diversity, inclusiveness, and sustainability, all while preserving the heritage and craft that define Belmond.
• We offer long seasonal Labour contract according to C.C.N.L. Settore Turismo - Level 3, Personal Assistant to GM.
• Start date: March 2025 to End date: December 2025, with opportunities for continued growth in the seasons to come.
• Monthly Gross Salary € 2.000 to € 2150 + separate payslip for 13°,14° and TFR.

About Belmond:
Since 1976, Belmond has been a pioneer in luxury travel, spanning 24 countries with 46 exceptional properties. Our legacy is built on authenticity, craftsmanship, and the desire to create meaningful, lasting memories for our guests. As part of LVMH Moët Hennessy Louis Vuitton, we are committed to excellence in everything we do, from the guest experience to our dedication to sustainability and community.