Dual Property Front Desk Supervisor

Join the team at the Springhill Suites & Fairfield Inn by Marriott Naples as our Dual Front Desk Supervisor. Front desk supervisors should have excellent communication and interpersonal skills, and be able to multitask in a fast-paced environment.

Responsibilities

A dual property front desk supervisor at a hotel is responsible for overseeing the front desk team and ensuring a smooth guest experience. Their duties include:

1. Providing a friendly, accurate, and consistent level of service to guests, including checking guests in and out, responding to guest requests, and ensuring guest needs are met in a timely manner.
2. Supervising the front desk team, including Guest Service Agents and Night Auditors, training staff, ensuring adherence to hotel policies, and providing technical support.
3. Ensuring the hotel runs smoothly, including processing charges, verifying billing instructions, and monitoring the Night Audit function.
4. Providing guests with accurate and timely information about the hotel, community, and special events.
5. Ensuring that all staff members work in a safe and conscientious manner, adhering to all safety policies and procedures.

Qualifications

• Must possess strong leadership skills and have at least one year in a supervisory or management role.
• Ability to communicate effectively and professionally with front office teams, guests, and associates.
• Looking for an exceptional individual in training, mentorship, strong follow-up, and accountability.
• Responsible for driving Marriott initiatives and service scores.
• This position requires mid-shifts and weekends.