Director of Housekeeping

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location: A rare gem on Florida's Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About the role:

This role will not be onboarded until June 30th 2025. The Director of Housekeeping manages the staff and controls the activities of the Housekeeping Department assuring that our Guest Rooms, Public Areas and Employee Areas meet the highest standards of cleanliness. Also directs the efforts of the Laundry/Valet Department.

What you will do:

1. Be a part of the pre-opening team.
2. Manage the staff of the Housekeeping Department.
3. Interview, train and schedule the staff.
4. Conduct Performance Evaluations and discipline staff when needed.
5. Ensure communications and follow-up on any problems, guest requests or special requirements.
6. Establish detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures and equipment.
7. Set and maintain high standards of cleanliness.
8. Assign staff to complete the needed activities for the day.
9. Monitor staff's activities to assure that standards are being met, staff is being supported and guest needs are being met.
10. Inspect all areas of responsibility daily.
11. Work directly with outside contracted companies to assure quality and timeliness of work.
12. Resolve customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
13. Respond to all guest requests in an accurate and timely manner.
14. Coordinate the housekeeping needs of any Condominium or Co-op owners.
15. Interaction with guests will be in person and by phone.
16. Assure the financial goals of the department are being met.
17. Monitor and control labor expense and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract Services.
18. Establish and maintain accurate inventory records.
19. Participate in periodic Linen, Uniform and Supplies Inventories.
20. Recommend appropriate actions based on results of inventory.
21. Assure that equipment is properly maintained.
22. Prepare annual budget for labor and operating expense.
23. Propose items to be included in annual Capital Plan.
24. Assure effective operation of the Laundry/Valet Department.
25. Assist the department when needed.
26. Take action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees.
27. Respond swiftly and effectively in any hotel emergency or safety situation.

What you bring:

1. Pre-opening experience, project, and stakeholder management.
2. At least 3 years of supervisory experience and at least two years of housekeeping experience.
3. Excellent personal presentation and interpersonal skills.
4. Requires working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures.
5. Requires the ability to operate and utilize culinary production equipment and tools.
6. Ability to read, write, and speak English.
7. This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends, and holidays.
8. Day and evening shifts.

What we are offering you:

1. Lucrative salary.
2. Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days.
3. Time off plans starting on the day of hire.
4. An opportunity to be a part of a cohesive team in an inclusive work environment.
5. Complimentary and discounted hotel stays around the world.
6. Wellbeing and mental health initiatives and focused company.
7. Embracement and promotion of diversity in our workplace.
8. Complimentary employee meals and beverages.
9. Tuition reimbursement.

Learn more about what it is like to work at Four Seasons-visit us: Four Seasons Careers.

Visa Requirements: US work authorization is required unless the candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L-1 visa sponsorship. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.