Director of Banquets and Stewarding - Four Seasons Milan

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location: Iconic elegance in Milan’s most fashionable neighbourhood. A 15th-century convent turned sophisticated garden retreat, Four Seasons Hotel Milano is a haven in the centre of Milan’s Fashion District. Fall asleep under frescoes in high-ceilinged rooms, dine on authentic Italian dishes on the airy veranda and recover from a day of shopping and sightseeing with a massage in our sleek, modern Spa.

About the role:
We currently have an opportunity for an experienced Director of Banquets and Stewarding to join our iconic hotel, Four Seasons Milano in Italy!

What you will do:

Reporting into the Director of Food & Beverage, you will be responsible for leading both department operation, ensuring exceptional service and attention to our internal and external guests.

Responsibilities for Banquets:

• Select, train, evaluate, lead, motivate, coach, and discipline all employees, supervisors, managers in the Hotel’s Banquet Department to ensure that established cultural and core standards are met; long-range strategic planning for outlet operation.
• The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts. Coordinate set-up requirements for hotel and off-site functions according to the banquet event order, communicate directly with group contacts, Director of Catering and Conference Services, Catering Managers to ensure that all details of the function are carried out, ensure quality and timeliness of all food items, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience.
• The ability to work closely with the Director of Food & Beverage, Executive Chef, and Director of Catering and Conference Services to design an effective menu and wine list while ensuring excellent product quality at a fair price and attend regular operational meetings to ensure effective coordination and cooperation between departments.
• Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.
• Ensure productivity of the department through cost analysis and implement strategies in order to reach monthly goals.

Responsibilities for Stewarding:

• Select, train, evaluate, lead, motivate, coach, and discipline all employees, supervisors, managers in the Hotel’s Stewarding Department to ensure that established cultural and core standards are met; long-range strategic planning for outlet operation.
• Oversee all stewarding operations, ensuring cleanliness and organization in the kitchen and service areas.
• Manage the inventory and control of kitchen equipment, supplies, and chemicals.
• Ensure compliance with health, safety, and hygiene standards.
• Lead, train, and supervise the stewarding team to maintain efficient operations.
• Coordinate with culinary and service teams to ensure smooth flow of operations and support during service periods.
• Ensure a cost effective operation.

What you bring:

A special talent and passion for ensuring you and your team deliver the highest standards and ensuring that the guest experience is always at the center of our service. You should be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests and group contacts.

What we offer:

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Meals available at our Employee Restaurant
• Employee Experience initiatives: from annual themed employee party to many ESG & Wellbeing activities throughout the year
• Employee Recognition Programs
• Opportunities to build a successful career with global potential

Schedule & Hours:

This position is based at the Four Seasons Milan. This job includes flexible schedule with the ability to work all shifts, weekends and holidays. You must possess the legal right to work in Italy and have fluency in English and Italian.