Data Center Engineering Operations Chief Engineer, DCEO

Data Center Engineering Operations Chief Engineer, DCEO

Amazon Data Services Italy S.R.L. AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon is looking for an energetic, detail-oriented individual to join our Data Center Engineering Operations Team in the Greater Milan Area. This committed group works to maintain the critical physical infrastructure that supports Amazon Web Services. Specifically, this team works to ensure that the data center's MEP operates at 100% availability while maintaining first-class customer service to the teams and groups within the data centers.

The Data Center Chief Engineer (CE) is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This involves both planned preventative maintenance of equipment, daily corrective work, and emergency response to emergent issues. The CE serves as an expert technical resource interacting with onsite Engineering Operations Technicians (EOT) and any third-party vendors. They are expected to be a singular focal point for all facility operations and to support Amazon within its owned and operated data centers. Also expected from the CE is the ability to manage large scale impacting projects and new region support from conception to completion.

Key job responsibilities:

1. Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in data centers.
2. Assist in the design and build out of new facilities.
3. Act as an escalation point for all facilities-related issues within the data center region and work OT hours as needed to support site stability.
4. Perform root cause analysis of equipment failures.
5. Troubleshoot and report of facility and data server-level events within internal SLA.
6. Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams.
7. Provide training and guidance to Engineering Operations Technicians and assist in recruiting efforts for the same.
8. Ensure all safety procedures are adhered to by vendor and Amazon staff.
9. Utilize internal Change Management Systems to manage building workflows.
10. Provide metric availability reporting on a weekly basis.

The successful candidate must be able to demonstrate the following competencies and behaviors:

1. Ability to solve problems at their root, stepping back to understand the broader context.
2. Aptitude for troubleshooting and problem solving.
3. Ability to maintain SLAs through the implementation of proactive issue detection and immediate response.
4. Proven experience of reading SLDs and control schematics.
5. Ability to follow support procedures, system documentation, and issue tracking entries into a trouble ticket system.
6. Shows good judgment and instincts in decision making.
7. Ability to prioritize in a complex, fast-paced environment.
8. Ability to demonstrate their ability to take ownership of technical issues brought to them by their customer base.

Physical Requirements:

1. Work at heights and from ladders.
2. Perform physical tasks.
3. Work in a noisy environment with ear protection.

To apply, please submit a detailed copy of your CV in English. Working location: Our data centers are located in remote areas outside Milan, where access via public transport may be limited. Therefore, a valid driving license is required for this role.

Work Schedule: This is a 100% in-person onsite position due to the hands-on nature of managing mission-critical infrastructure. The role follows standard working hours (8 AM – 5 PM Milan time from Mo - Fri) with no shift work.

Working language: Please be advised that the interview process at AWS will be conducted in English, as we are an international team based in the Greater Milan area.

BASIC QUALIFICATIONS

1. Bachelor’s degree in Electrical / Mechanical Engineering or equivalent depending on where you received your qualification.
2. Have a strong working knowledge and experience of the purpose and infrastructure of a Data Center (in-depth knowledge of UPS, backup generator systems and generic mechanical-room infrastructure such as chillers, Cooler Units, and fan controls).
3. Full EU driving license and advanced level of English.

PREFERRED QUALIFICATIONS

1. Experience in operations and on-call support for Data Center facilities or Mission Critical Plants/Production facilities.
2. Project Management experience.