Customer Technical Support Analyst

Customer Technical Support Analyst

Location: BRA - Bela Cintra - Sao Paulo

Time Type: Full time

Posted On: Posted 2 Days Ago

Time Left to Apply: End Date: November 22, 2024 (5 days left to apply)

Job Requisition ID: R83461

Do you have a technical mindset?

Would you like to provide exceptional service to our customers?

About the Business:

LexisNexis Risk Solutions provides customers with solutions and decision tools that combine public and industry-specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. We use the power of data and advanced analytics to help our customers make better, timelier decisions.

About the Role:

This entry-level position provides technical end-user desktop computer support as needed under supervision. This position provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution, and maintenance of products and services.

Responsibilities:

1. Identifies, investigates, and resolves users' problems with computer software and hardware.
2. Fields support calls, chat, email, and/or other communication from users with inquiries regarding software, connectivity, data results, and similar concerns.
3. Consults with users to determine steps and procedures taken to identify and resolve the problem.
4. Applies knowledge of computer software and procedures to solve problems.
5. Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
6. Collaborates with other staff to research and resolve problems.
7. Collaborates with escalation teams to explain errors and/or recommend enhancements to products.

Requirements:

1. Have experience in Customer Support.
2. Be fluent in English and Portuguese.
3. Demonstrate strong problem-solving and organizational skills.
4. Experience with Salesforce is considered a plus.
5. Knowledge of C# and/or Python is considered a plus.

At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We actively welcome applications from candidates of diverse backgrounds and underrepresented groups.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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