Customer Support Agent (Italian-speaking) - POS System Solutions

Customer Support Agent (Italian-speaking) - POS System Solutions

Job Title:

• Customer Support Agent (Italian speaking) - POS System Solutions

Experience the power of a game-changing career. Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions in over 70 countries.

And we're proud to be recognized with awards such as 'World's Best Workplaces', 'Best Companies for Career Growth', and 'Best Company Culture', year after year.

If you're looking to grow and be inspired as a Customer Support Agent in Porto, Portugal, you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency, and customer journey improvement. Furthermore, you'll have an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

Career growth and personal development
We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within!

That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What you will do in this role
As a Customer Support Agent, you will:

• You are the voice of our company, the direct link to our customers.
• Take care of our Italian-speaking customers by phone, email, chat, and social media channels.
• Support competently our merchants for all questions and inquiries about our product and service.
• Work on the optimisation of all processes related to our customers to constantly increase the happiness of our merchants.
• Work with other departments together, for example, Sales and Marketing.
• You will be part of an international and multilingual team.

Your qualifications
Concentrix is a great match if you:

• Are fluent, verbal and written in Italian (C1).
• Have an advanced level of English (B2).
• Possess strong communication skills: approachable, patient, and customer-oriented.
• Have a high level of empathy: providing excellent, customer-friendly service is your top priority.
• Are capable of managing escalation processes and resolving complex issues.
• Have prior experience as customer support.
• Are familiar with omnichannel support (phone, chat, e-mail) and the ability to work with many tools at once.
• Have a problem-solving mindset, curious and persistent in resolving issues.
• Are well-organized and able to stay calm under pressure.
• Are proficient in using a smartphone, tablet, and computers.

If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.

What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:

• Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).
• Competitive salary and performance bonus.
• Work in a central location in Porto, Portugal.
• Bring-a-friend (referral) bonus opportunities.
• Full paid training on the company and the project you'll be working on.
• Career development programs, specialized courses, and language classes.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their 'employer of choice.' Concentrix is an equal-opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.

All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work
In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location: PRT Porto
Language Requirements: English (Required), Italian (Required)