Customer Service Specialist - Order Processing

FAAC Technologies, world leader in access automation, parking systems and access control, counting on 50 sales companies in 29 countries, more than 3,600 employees worldwide and 17 manufacturing plants is looking for a

Customer Service Specialist - Order Processing

Key Responsibilities:

1. Enter orders received from customers/subsidiaries via standard PO or Configurator;
2. Plan the production of the required equipment;
3. Monitor the progress of the production of orders for which they are responsible;
4. Guarantee compliance to commercial conditions indicated in the sales contract (payment terms, discounts, return conditions, net prices);
5. Ensure the resolution of return shipments, non-conformities and management of delivery delays;
6. Provide customer support;
7. Issue invoices and credit/debit notes in compliance with existing CEE and EXTRA CEE regulations;
8. Ensure all activities necessary for goods collection;
9. Issue logistics and customs documentation needed for export purposes;
10. Monitor the customer's credit situation;

Competences and Requirements:

1. Degree in Foreign Languages and/or Economics and similar;
2. 3-4 years of experience in the Sales Administration area;
3. Client & Service Orientation;
4. Excellent knowledge of English and preferably of a second language (German nice to have);
5. Precision and accuracy;
6. Risk Analysis & Problem solving;
7. Planning & Organization;
8. Highly appreciated knowledge of SAP management;
9. Basic knowledge of Microsoft Office;

At FAAC Technologies, our commitment to equality and inclusion reflects our intention to cultivate a work environment that acknowledges and values the uniqueness of each individual and embraces diversity in all its forms. The position is open to candidates from all backgrounds, regardless of ethnicity, gender (Law 903/77), sexual orientation, or disability. Apply now and help us create a workplace where everyone feels valued and included.