Customer Service Specialist - Amazon

At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home!

About the role:

You will be part of our Central Key Accounts team and work closely with our customers but also with international colleagues in key accounts, supply chain, logistics, operations, product lines and quality.

In this role, you will be creating a preferred partnership with retailers (specifically for Amazon) by enabling a simply outstanding customer experience, at the same time minimizing costs both for the preferred partner as well as for Electrolux.

You will report to Sales Operation Director Central Key Accounts – Europe.

Location:

The role can be based either in Assago or in Porcia.

What you’ll do:

1. Follow customer order flows for different CKA in Europe (preferred for Amazon)
2. Manage phase in/out processes
3. Be Electrolux contact for the customers, representing both Factories and Logistics by attending weekly calls with the customers
4. Maintain close contact with Supply Planning and Logistics by attending SQUAD weekly calls
5. Follow up on customers buyer claims
6. Follow up on customers credit limits
7. Manage sales forecast in SAP demand planning tool at weekly, monthly, yearly level
8. Prepare ad hoc reports for customers and/or for internal audience (create pivot and vlookup tables)
9. Identify, clarify, correct and continuously improve any IT system to better support the processes
10. Check and analyze performance reports and KPIs to identify development needs

Who you are:

1. Results-driven with excellent organizational and prioritization skills
2. Able to take right decisions under pressure and meet challenging deadlines
3. Enthusiastic team player, collaborative with the team mates
4. You keep the consumer and customer front of mind, bringing an outside-in perspective, encouraging cross-collaboration, leveraging diversity and encouraging open feedback
5. Previous experience in Customer Service area and/or supply chain area
6. Strong experience with Microsoft Excel/SAP
7. Knowledge of Amazon vendor central will be considered a plus
8. Academic degree in business and/or technical field or diploma and equivalent experience
9. Fluent in Italian and English

As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.