Customer Service Specialist

Giorgio Armani S.p.A.
The Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees. Its three core brands – Giorgio Armani, Emporio Armani and A|X Armani Exchange – are active in many countries all over the world. With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in 1975, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewellery, and furniture and furnishing accessories. Today, therefore, as well as being well known in the area of fashion, the Armani Group is also renowned in the sectors of interior design, food and beverage, and hotels and resorts. Giorgio Armani has created a style that has, with remarkable consistency, continued to explore countless variations and possibilities over the years. It expresses a precise vision down to the most minute detail: a way of being and presenting oneself, certainly incorporating clothing and accessories, but also including gestures, ways, behaviours and attitudes; a style that goes beyond the sum of its parts, and well beyond what one wears. Convinced that ethics and aesthetics must coincide, Giorgio Armani expresses fundamental and enduring values in his clothes. He does so by creating timeless pieces that, enhanced by precious materials and artisanal craftwork, resist the whim of fleeting trends with their pure and essential design.

Context and Purpose of the Job
Within the Sales Department of our brand Emporio Armani, you will join the Customer Service Team which provides our clients with an efficient, tailored service, promoting customer centricity. As we are an international company, you will work with different countries and markets, having the opportunity to deepen your commercial skills and to use as many languages as you want, especially English. You will be an important and crucial point of contact for our clients who wish to successfully continue working with us.

Responsibilities

• Daily and direct contact with important clients providing them with efficient help, specifically with returned orders and exchange of merchandise
• Cooperate with Finance and Logistics Departments to ensure that payment terms are respected as well as shipping deadlines
• Cooperate with sales teams to best manage clients
• Manage the order entry system: check the pool of clients assigned, generate orders to the production company
• Check price lists, sales agreements, discounts, returns, and commissions
• Work on reports you will share with your manager
• Support sales agents by sending them the samples and sales guidelines

Requirements

Must Have Skills

• At least three years of experience in similar roles, possibly within the fashion industry
• Fluent knowledge of English
• Excellent analytical skills and strong knowledge of Excel
• Good communication and commercial skills

Nice to Have Skills

• Knowledge of SAP
• Fluency in any other language apart from English is surely appreciated
• Degree in Languages or related fields

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