Customer Service Specialist

At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home!

About the role:

You will be part of our Customer Service team in Italy and work closely with our customers but also with colleagues in supply chain, logistics, product lines and credit.

You may be involved in special projects collaborating with other colleagues within the Commercial Area (Italy, France and Iberia).

You will report to the Customer Service Manager Italy.

Location

The role is based in Assago.

What you’ll do:

• Daily check and monitor of order status in SAP
• Order release to delivery booking
• Manage customer returns/refusal and related Credit Notes
• Manage customer interaction to ensure optimized service level
• Escalate and feedback on various issues (stock out, phase in, phase out, logistic, etc.)
• Cooperate with sales team to ensure efficient order flow and work on potential upselling initiatives (if agreed with Sales Manager)

Who you are:

• Relevant experience in B2B Customer Service
• Fluent in Italian and English
• Strong experience with Microsoft Excel, SAP knowledge would be a plus
• Enthusiastic team player, collaborative with the teammates
• Customer-focused mindset
• Problem solving attitude, able to quickly take right decisions
• Proactive approach, willing to contribute to continuous improvement

As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.

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