Customer Service Representative

Due to continued growth and market development, we are searching for an Experienced Technical Customer Service Representative to become an active team member supporting the Italian, Greek, and Maghreb customer area.

In this varied and interesting role, you will be responsible for the first customer contacts, so you have a passion for delivering exceptional customer service as a tool to sustain our growth. You provide our clients with excellent support and full solutions. You manage and follow up the end-to-end process, from product selection, quoting, sales order entry up to the delivery of materials, including invoicing and any complaints.

You will be the first Viking point of contact with our customers while building the day-to-day relationship with them. Even if this role remains office-based, it may involve occasional customer visits.

Responsibilities:

• Prepare and track quotes according to pricing guidelines and maximize quote conversion.
• Process and follow up on incoming orders, verifying proper application of commercial agreements.
• Work closely with the administrative department to ensure reliable order fulfillment and proper invoicing process.
• Maximize sales by proactively providing customers with product and service information to influence decision making.
• Provide customers with pricing, lead times, product information, technical documents, etc., and support them in case of complaints.
• Collaborate with the replenishment team and occasionally with suppliers in case of delayed shipments.
• Coordinate shipment to customers - if necessary, cooperate with warehouse/carrier.
• Monitor daily reports and act accordingly.

You will report to the Local Customer Service Team Leader based in Milan.

Qualifications and Experience:

• This position requires 5+ years of experience in a commercial or customer service environment (B-to-B).
• You have a technical background or experience (construction or plumbing industry experience is an advantage).
• You have excellent administrative skills and a good knowledge of international trade (import/export).
• You have a good knowledge and experience with IT tools (Office suite and modern ERP’s); SAP experience is an advantage.
• You have an excellent command of Italian and English; French is an asset.
• You have a proactive approach with active listening and critical thinking.
• You are a natural problem solver with a positive attitude and excellent conflict management skills.
• You have strong verbal and written communication skills, and you are an excellent team player.
• You are highly conscientious, curious, an easy learner, and a dynamic and agile multi-tasker.
• You are used to working on a goal-driven basis and enjoy challenges.

Our Offer:

Stable company: for over three decades, our company has stood the test of time, weathering economic shifts, technological revolutions, and industry changes. We are not just stable; we are a ship that has sailed through storms and emerged stronger. Be part of a team that values tradition, experience, and unwavering commitment.

Package: we offer competitive compensation that recognizes your expertise and dedication.

Great place to work: we are not just a big company; we are a close-knit community that spans continents. As you contribute to impactful projects, you will experience the best of both worlds: the resources and reach of a multinational structure combined with the warmth and support of a tight-knit family. Grow your career with us, collaborate across borders, and enjoy the advantages of a truly inclusive and nurturing environment. Apply now and become part of our extraordinary journey!

Contact Information:

If you are interested in this position, please send your Curriculum Vitae and cover letter in English to [email protected]