Customer Service Representative

Requisition ID: 22926

Built on talent, technology, and trust, Grace is a leading global supplier of catalysts and engineered materials. The company's two industry-leading business segments - Catalysts Technologies and Materials Technologies - provide innovative products, technologies, and services that enhance the products and processes of our customers around the world. Grace employs approximately 4,300 people in over 30 countries.

Job Description: We are looking for talented candidates who want to develop their skills and knowledge in Supply Chain processes in Customer Service in our new location in Pozna?. We work in an international, multicultural environment; we support cooperation, diversity, and development in every area. Our goal is to provide customer service at the highest level. We work in a hybrid system (3 days in the office, 2 days remote).

We focus on direct contact with people, team integration, exchange of experiences, and learning together.

Responsibilities:

1. To bring value to our Customers and to the Company by supplying a quality product and service in a timely and cost-effective manner safely.
2. Manage existing accounts and establish the relationship.
3. Develop and strengthen contact with new customers.
4. Accept customer orders and perform timely and accurate order entry into SAP system following the actual processes; also to check if all conditions are in line with the sales agreement.
5. Respond to customers' inquiries within agreed timescales and efficiently meet deadlines.
6. Responsible for the Customer Data in SAP.
7. Act as liaison between Customer, Sales, Order Fulfillment, and Production.
8. Receiving and logging customer complaints.
9. Process credit/debit notes.
10. Coordinate return of goods from customers or local warehouses.

Required Qualifications:

1. Knowledge of English at an advanced level (min. B2).
2. We are also looking for German, Italian, Spanish, and Italian speaking candidates (min. B2).
3. Experience in Customer Service, preferably in Manufacturing, B2B.
4. Additional value: Experience with SAP system and/or experience with export specifics (intercompany).

Benefits:

1. Annual bonus.
2. Remote work policy.
3. Premium Medical Insurance (for employee & family members).
4. Life Insurance (for employee & family members).
5. Reimbursement for glasses for computer work.
6. Sports Medisport.
7. Language Courses.

Grace is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Grace via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Grace. No fee will be paid in the event the candidate is hired by Grace as a result of the referral or through other means.