Customer Service Representative

Company Overview
We are Concentrix, a dynamic and vibrant organization dedicated to delivering exceptional customer experiences. Our team is passionate about creating a positive impact on our customers' lives, and we're committed to fostering a culture of innovation and collaboration.

About the Role
We're seeking an experienced French Team Leader to join our Italian call center team. As a key member of our operations team, you will oversee daily activities, ensuring high performance metrics are met through motivation, coaching, and accountability. Your contributions will play a vital role in maintaining our high standards of quality and customer satisfaction.

Responsibilities

1. Lead a talented team of call center associates, guiding them to achieve excellence every day.
2. Ensure effective monitoring and evaluation of contact methods.
3. Develop and implement strategies to improve team performance and productivity.
4. Foster a collaborative and inclusive work environment, promoting creativity and problem-solving skills.

Requirements

1. 3+ years of experience in call center leadership or management.
2. Strong communication and interpersonal skills, with the ability to motivate and develop team members.
3. Fluent in French (C1 or above) and Italian, with a solid command of English (B1).
4. Detail-oriented with a keen eye for quality and process improvement.

Benefits

1. Competitive salary and benefits package, including comprehensive health insurance and retirement savings plan.
2. Opportunities for professional growth and development, with access to Concentrix University's online courses and training programs.
3. A dynamic and supportive work environment, with regular team-building activities and social events.

Why Choose Us?
We're a leading provider of customer experience solutions, with a reputation for delivering high-quality services and innovative solutions. Our team is passionate about making a positive impact on our customers' lives, and we're committed to fostering a culture of innovation and collaboration. We offer competitive salaries and benefits, as well as opportunities for professional growth and development.