Customer Service & Parts Service Center Manager Milano

The function is directly subordinated to: Italy Customer Service & Parts Manager

Function Target

• Ensure the achievement of sales targets (volume, market shares, profits) for spare parts and service/maintenance.
• Ensure budgeted costs and margins.
• Support new and used sales department.
• Apply compliance regulations, data protection, work safety, environmental regulations and working hours regulation.

Main activities of the working group of which the function takes responsibility

• Plan and manage bus maintenance / repairs and spare parts logistics.
• Ongoing training of employees, if qualification has to be enhanced. Constant development of the team in order to meet the targets.
• Management of employees in order to achieve the objectives, assure that the After-Sales team is adequately skilled and well trained.
• Supervision and management of ordinary and extraordinary maintenance of company assets and their use
• Supervision and relationship with suppliers (production and non-production material, services and capital assets)
• Responsibility for spare parts distribution and logistic
• Direct contact with private and public customers

Education

Technical Master Degree

Preference characteristics

• Fluent in Italian + excellent (W+R) in English or/and German
• Experience in controlling activities
• Knowledge of MS Office platform and SAP
• Excellent communication skills
• Organizational attitude, analysis and precision
• Result oriented, autonomy worker, attitude to problem solving
• Undisputed and proven team work capacity and great leadership