Customer Service Office Executive

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

As Customer Service Office Executive, you will act as the contact for proactive analysis on customer, participate in the Account management and deal with in-depth and complex issues on customer accounts in a competent and professional manner.

• Take preventive and proactive actions to ensure that customer satisfaction is maximised.
• React positively to problems identified and undertake root cause analysis.
• Provide reconciliation for customer accounts relating to regular and ad hoc pricing/ declaration methods.
• Account Analysis and Control – Using specific tools: undertake account analysis to identify trends in customer activity and possible deviations on asset productivity. Using BW, track account stocks and flows, such as identifying issues on declarations of equipment movements.
• Perform account performance reviews and define and develop continuous improvement plans in collaboration with customer and Account Managers.
• Manage Audits, analyse, and communicate/negotiate outcomes to maintain accuracy in customer balances.
• Account Reporting and monitoring management of all activities related to payment including invoice checking and corrections and indexation process for emitter customers.
• Manage administrative tasks using SAP and local tool.

What we look for:

• Education: Bachelor or equivalent in Economics or related fields.
• Minimum 1-3 years of work experience in customer facing role.
• Experience working with objectives, measures, and KPIs.
• Experience in analysis of customer’s performance.
• Computer Skills: SAP, BW, Outlook and Microsoft Office package (advanced level of Excel), Salesforce, Power BI.

Languages:

English fluency.

Remote Type

Hybrid Remote

Skills to succeed in the role:

Account Management, Active Learning, Adaptability, Cross-Functional Work, Curiosity, Customer Data Management, Customer Due Diligence (CDD), Customer Engagement, Customer Retention, Customer Satisfaction, Customer Support, Data Integrity, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Issue Management, Order Processing, Problem Solving, Process Improvements, Relationship Building, Sales Coordination.

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.