Customer Service Fluent in English

Manpower is seeking a Complaint Intake Analyst for AbbVie, one of the leading pharmaceutical companies in the industry. The responsibilities include:

1. Completing complaint intake via phone and email, including translating local languages to English.
2. Identifying complaint codes.
3. Following up for missing information.
4. Coordinating sample returns.
5. Communicating investigation results.

Interacting with customers, distributors, and internal stakeholders like CQA, Medical Information, Regulatory Affairs, and Pharmacovigilance. Supporting escalated complex complaints and serving as a product expert. Making decisions on replacements, credits, or warranty claims, partnering with CQA for translation support, and assisting in process improvements.

Deciding on vigilance reporting and preparing relevant reports for submission.

Requirements:

1. High school diploma required, college or a 2-year Associate Degree preferred.
2. Experience in quality or customer service in healthcare settings.
3. Excellent customer service skills, both written and oral communication.
4. Proficiency in English (mandatory).

If you are seeking a new career opportunity in a dynamic and stimulating environment, join us!