Customer Service Engineer In Vitro - Veneto

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Customer Service Engineer In Vitro for North-East Area.

In this role you will perform installation, configuration, repairs and training on assigned hardware and software products (Automation and Clinical Chemistry/Immunoassay) within the designated area (Veneto, Trentino Alto-Adige, Friuli Venezia Giulia).

Your role:

1. You will ensure complete execution of all preventive maintenance on the assigned assets.
2. You will work with Project Management and Application Specialist to successfully implement complex solutions.
3. You will report all activities into the ERP system to satisfy Complaint Handling processes.
4. Interact with the Technical Solution Center and Regional Support Center to ensure proper issue resolution.
5. You will report in a timely manner all potential issues to the dedicated Complaint Unit.

Your expertise:

1. Degree in Mechanical/Electronic/Biomedical Engineering or equivalent working experience in customer service environments.
2. Good knowledge of In-Vitro diagnostics market.
3. Knowledge of MS, networking and IT Hardware.
4. Willingness to travel within the assigned area and across Italy as needed.
5. Previous experience in Customer facing roles.
6. Team working attitude, proactive and able to take self-initiatives.
7. Analytical thinking.
8. Fluent in English (written and verbally).
9. Car License.

We would prefer candidates based in Veneto (Verona or Padova), Italy.

To find out more about the specific business, have a look at www.siemens-healthineers.com.

Who we are:

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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