Customer Service Coordinator

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Only applications from holders of a valid residence/work permit for EU/Italy will be taken into consideration

ESSENTIAL FUNCTION

• Handle Customer phone calls
• Handle cases correspondence with customer on potential claim requests
• Handle booking inquiries as per customer’s request
• Handle booking amendments received via email
• Processes changes of destination
• Handle shipment related exceptions
• Verify transport exceptions and bill additional costs / fees to customer where applicable.
• Follow all the necessary procedures for Special cargo approval
• Follow up transshipment
• Build Expertise in all topics related to Export Booking
• Handle documentation exceptions and hard errors, acting proactively to resolve problems to guarantee the service delivery
• Proactively acts to improve customs and documentation processes (e.g. monitoring of SI quality and time, revenue handling, customer profile)
• Build expertise in all topics related to Export Documentation
• Handle import documents like arrival notice, delivery order and container release for single requests
• On customer request, handle all relevant activities to announce on-carriage to the transport dispatch team
• On customer request, handle special equipment return requests
• Monitors overdue boxes (pick-up and return handling)
• Handle re-export/return shipments
• Propose and discuss with the managers actions to improve the import efficiency
• Build Expertise in all topics related to Export, Documentation & Import functions

MINIMUM QUALIFICATION

• University degree or equivalent
• Experience in Shipping Industry-preferable in a Customer Service department
• Very good command of written and spoken English, Spanish, Portuguese and Italian
• Working knowledge of MS Office
• Receptive and be able to grasp new ideas and motivate oneself for personal development