Customer Service Agent with Italian (future opportunity)

As a Customer Service Agent with Italian, you will be supporting our prestige brand Client on the European market, providing a fantastic customer experience on all interactions, leaving a lasting impression. You will be supported with extensive initial training so that we can help you build the knowledge and skills required to work with confidence.

Job Title:

Customer Service Agent with Italian (future opportunity)

Job Description:

Attention prospective candidates: We are currently advertising this role to establish a pool of interested talent within the customer service area for future openings. Interested individuals are encouraged to register their interest by applying for the role. We will reach out to you as soon as the right position becomes available.

What You'll Be Doing:

1. Supporting customers through different channels (emails and chats)
2. Analyzing and solving customer queries
3. Sharing information on administrative and technical requests
4. Making changes to the system
5. Forwarding faults to other departments
6. Upselling and promoting products

Skills You Need to Succeed:

1. Italian at C1/C2 level
2. English at C1/C2 level
3. Customer-oriented attitude
4. Excellent organizational and communication skills
5. Good knowledge of MS Office
6. Willingness to work in shifts 24/7

What's in it for You:

1. Employee Assistance Program for employees and their families (psychological support)
2. An extra day off for voluntary activities close to your heart
3. Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
4. Opportunity to become one of the Internal Trainers
5. Career path framework
6. A multinational environment with strong ties to Swiss business culture
7. LuxMed medical healthcare and Generali group insurance
8. Multisport Plus / Classic or MultiKafeteria benefit systems
9. A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)

You'll be joining a network of 55,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that.

Our purpose is to create a better outcome for you.

What we hope you'll do next: Click 'Apply now' to fill out our short application form, so that we can find out more about you.