Customer Care - First Level Technical Support Specialist

Team.blue was created in June 2019 by the merger of regional leading hosting providers Combell Group, Register Group and TransIP Group and offers digital presence and enablement tools such as domains, hosting, email, VPS and applications to over 2 million SME, SoHo and developer customers across Europe. The group consists of several well-known and respected brands, spanning across thirteen European countries and operating under several brand names for each jurisdiction – with a bloodline that represents total commitment to customers. The group consists of several well-known and respected brands, with more than 30 brands across Europe and over 2,500 employees.

The selected candidate will join the Technical Support team at Customer Care Italia.

Role:

We are looking for a FIRST LEVEL TECHNICAL SUPPORT SPECIALIST

The successful candidate will work with the Customer Care team and will be in charge to reply to our customer by phone, email and chat.

Activity:

• Manage customer requests via phone, email, and chat.
• Provide support for inquiries related to domains, hosting, email, and connectivity.
• Analyze customer care data and report on Net Promoter Score (NPS) metrics.
• Utilize customer support tools and business intelligence systems.

Requirements:

• Diploma from a Technical Institute or equivalent experience.
• Strong problem-solving skills and comfort with direct customer interactions.
• Basic understanding of connectivity concepts.
• Excellent communication and synthesis abilities
• Basic proficiency in English.