Customer Affairs Specialist - Temporary 3 months

Company: IRCA Group is a leading international B2B provider of semi-finished ingredients for the bakery, pastry, and gelato markets. Our products cater to independent producers as well as large food manufacturers. We produce chocolate, decorations, creams, inclusions, pastry mixes, gelato ingredients, and other bakery/pastry essentials. Headquartered in Italy, IRCA Group boasts a strong track record of growth over the past decade, with 22 manufacturing facilities all over the world, 2000+ employees and €1 billion of revenues.

What we offer: IRCA fosters a dynamic environment, embracing diversity and valuing diverse perspectives and international experiences, offering a stimulating context. We promote professional growth by providing tailor-made development programs and career advancement opportunities locally and internationally. With locations worldwide, we offer the chance to work on international projects, collaborate across cultures, and gain a global perspective. Joining our team means becoming part of a global community of passionate professionals dedicated to making a difference. If you are looking for stimulating challenges and the chance to contribute your ideas for process improvement in an ever-growing company, IRCA is the right place.

Purpose of Position: Support the regulatory team in fully resolving the backlog of customer questionnaires for Quality. Assist the team in managing and fulfilling all customer technical requests.

Description of Main Activities/Responsibilities:

• Assist on technical requests (questionnaires, position statements, etc.) on assigned portfolio.
• Provide technical information and assistance to customer service department as necessary to maintain positive customer relations.

Requirements:

• Degree or current student in technical fields such as agronomy, food science, or chemistry.
• Willingness to perform data entry and administrative tasks.
• Availability for a temporary position.
• Proficiency in English (minimum B2 level).
• Proximity to Gallarate.
• High attention to detail and accuracy.
• Multi-tasking, organizational skills, and eagerness to learn.

You are kindly requested to send your resume in English.

We welcome applications from candidates of all genders, backgrounds, identities, nationality, ethnic origin, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief. We believe in equal opportunities for all and ensure that our hiring process complies with the highest standards of non-discrimination and inclusivity. IRCA Group is dedicated to fostering a diverse and inclusive work environment where everyone can be their authentic selves, reach their full potential, and feel a true sense of belonging. Join us in creating a workplace where diversity is valued, and everyone can thrive.