CRM Specialist / DG Beauty

Dolce&Gabbana, a leader in the world of luxury fashion, for its new in-house Beauty Division has an exceptional career opportunity. Join the brand in its new venture and come work in an exciting environment, favorable to audacity & creativity.

Dolce&Gabbana is seeking a dynamic CRM Specialist to manage our retail and wholesale CRM strategies, ensuring the delivery of exceptional customer experiences.

The ideal candidate will have a minimum of 3 years of experience in CRM, preferably within the fashion, beauty, or luxury sectors.

Key Responsibilities:

• Develop, implement, and optimize CRM strategies across D2C and wholesale channels.
• Manage digital marketing campaigns, leveraging CRM platforms to drive customer engagement and loyalty.
• Analyze customer data to create personalized marketing campaigns and improve overall customer journey.
• Collaborate with cross-functional teams to align CRM strategies with broader business goals.
• Ensure the smooth execution of email, SMS, social media, and other marketing campaigns
• Track and report on key CRM metrics, identifying opportunities for improvement.

Qualifications:

• Minimum 3 years of experience in CRM management, preferably within the fashion, beauty, or luxury sectors.
• Expertise in CRM platforms (e.g., Salesforce, HubSpot, or equivalent) and digital marketing tools.
• Strong understanding of data analysis and segmentation for targeted marketing.
• Fluency in both Italian and English is required.
• Familiarity with the beauty segment is a plus.
• Excellent communication and collaboration skills.

If you are passionate about fashion, beauty, and building strong customer relationships, we would love to hear from you!