CRM & LOYALTY INTERN

Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for hot water, space heating and air treatment, as well as components and burners. Listed on Euronext Milan since November 2021, in 2023 the Group reported almost 3.1-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 29 production sites and 29 research and development centers. The Group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The Group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity systems. The Group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Chaffoteaux, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.

Ariston Group, in order to grow the capabilities of its Marketing Department is looking for a:

CRM & Loyalty Intern

The role, reporting to the CRM Manager Italy, will contribute to the evolution of loyalty and promotion activities for the Italian Market.

Main Responsibilities:

• Support on CRM activities and marketing initiatives, based on database analysis.
• Support day-to-day CRM and loyalty operations, which include database development and maintenance and the support on tools usage for different stakeholders.
• Monitor KPIs defined for different targets and campaigns.
• Support on leads/contacts management as well as on-field activities.
• Track results of on-field activities, oversee report creation and distribution and provide actionable insights and recommendations for continuous improvement.
• Support customer feedback management and reporting with the aim of optimizing program performance through data analysis.

The Ideal Candidate Has:

• Master's degree in business/economics or similar.
• Strong analytical skills.
• Passion for digital analytics and customer experience analysis.
• Ability to work in a team.
• Excellent English knowledge.

Energy, entrepreneurship, enthusiasm and passion for marketing activities, along with relational, organizational and presentations skills, problem solving and results orientation complete the profile.

Place of Work: Milan - on-site.

We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.