Consultant, Business Operations, Milan

Function: Chief Operations Office (COO)
Report to: Head, Analytics & Management Information

Role Purpose

Provide Operational Performance Data Insights and Analysis by delivering Timely Inputs/Recommendations for Improvement in Business Processes and Customer Experience.

Key Accountabilities

• Recommend Process/System changes based on Data Analytics.
• Communicate with Stakeholders across operations to understand their requirements and provide Data Analysis accordingly.
• Provide Data Insight for different projects to enable the right decision.
• Deliver Customer-specific reports and analysis for Ops SMT review meetings with Customers.
• Automate daily reporting requirements through BO and deliver on time with quality.
• Increase the proportion of tickets raised through Colt Online.
• Deliver Customer Segmentation within Network Operations.

Skills & Experience

• Individual Contributor (preferred) with expertise and hands-on experience in Data Science (AI/ML/Predictive Analysis/Gen AI), Python, SQL.
• Experience with Scikit-learn, Keras, TensorFlow, or PyTorch.
• Excellent knowledge of SQL (complex queries).
• Excellent knowledge of Qlik Sense / Power BI.
• Good knowledge of VBA/VBS coding.
• Excellent knowledge of advanced Excel (advanced formulas, data connections, pivot, charts, etc.).
• High Level of Aptitude/Logical thinking.
• Ability to find automation opportunities.

Education

A bachelor’s or master’s degree in a quantitative or relevant field.

Job Location: India (Gurugram/Bangalore), Europe

About Colt
At Colt, we provide world-class network and voice connectivity across Europe, Asia, and North America’s largest business hubs. We’ve been specialists in our field for nearly three decades and have won awards for being a technology innovator and pioneer. We go above and beyond to deliver extraordinary connections to help our customers succeed, and we have the industry-leading net promoter score (NPS) to prove it.

What is it like working with us?
As well as our competitive salaries and incentive plans, we have lots of flexible benefits and local rewards packages. We also know that a work-life balance is important, and our people say it’s one of the great advantages of working at Colt. Inclusion is at the heart of our culture here at Colt. From day one, you'll be encouraged to be yourself as we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.