Community Manager - Aethos Milan Club

Who We Are:

Extraordinary places, passionate people, and shared learning experiences: this is Aethos. We believe that traveling and hospitality should leave a lasting positive impact on the mind, body, and soul. That's the reason why we choose our locations very carefully and work together with people who want to be part of a community instead of just 'having a job'. Everyone who works at Aethos can make a personal impact on the community and company - great ideas can come from anywhere.

We are a young and dynamic hospitality company that understands the value of time with friends and loved ones. We make a conscious choice towards sustainability and well-being, and the luxury of time and space. We stand for freedom from the stresses and anxieties of modern life. We want to be the first choice for anyone who seeks respite and refuge from the boring, the stressful, and the unsustainable. That‘s why we define hospitality differently: while all of our decisions should be made with the community and needs of our guests in mind, we always strive to create a community that we want to be part of and that improves the world around us. We invite you to be part of our story.

About Aethos Milan

Aethos Milan is a boutique hotel and members club in Milan’s vibrant Navigli district. With 32 individually designed rooms, a world-famous cocktail bar, a gym, and our Zaia restaurant we aim to make Aethos Milan a home for travelers and our members alike. The essence of great hospitality will however always be an outstanding team. That's why we are looking for you!

Aethos is a member club, hotel & culinary destination in Milan. We are creating a new kind of premium experience for a community of conscious travelers and members. We’re here to innovate, change, and re-invent the travel industry.

Overview:

Aethos is looking for an amazing Community Manager to join our team. The most successful candidate has a laser-like attention to detail and a strong commitment to building lasting bonds with our members. With us, you will never be bored. With you, we will bring our Aethos Club to new levels of greatness. The candidate must be a true ambassador of the Aethos brand.

Essential Job Functions and Responsibilities:

• Develop and implement community engagement strategies
• Plan and execute community initiatives and programs
• Participate in social events, corporate events and workshops
• Respond to community inquiries and feedback
• Connect and network with the local creative community to build awareness about the Club and support the recruitment of new members
• Monitor atmosphere and ambience; ensure that the service and attention our members and guests receive starts at reception and is consistently of top quality throughout their visit
• Collaborate with marketing and support teams
• Analyze data to assess community engagement
• Partner with all internal stakeholders by communicating and engaging all areas of the operation to support the member experience, including marketing, food and beverage, finance, and people

Core Competencies:

• You are fluent in English & Italian, both written and spoken
• You have a strong network and foothold in Milan/Italy and feel comfortable carrying the responsibility of growing a community of paying members from the start
• You are a proven leader in building, engaging and growing communities online and offline
• You have strong capabilities around events, creating social and music programming, and thrive in being the driving force behind the creation and implementation of the members' events program, helping to ensure that events are well planned and communicated
• Powerful sense of empathy towards colleagues and members alike. You are kind, friendly, and radiate positive energy
• You feel comfortable being a self-starter, and initiating new programs and initiatives
• You are a people person through and through, a social animal that loves to meet people in and around the club. You also understand what it takes to build a business, from finance to cost-management and making thoughtful investments
• You take on responsibility for driving membership acquisition, retention, and the member and guest experience, including hosting member events and overseeing member communications within the club
• You don’t mind working on a flexible work schedule and are willing to work outside 'office hours.'
• You like to collaborate with a diverse team on- and off-property and work across all teams on property and executive level: Operations, design, content, creative, digital, events, partnerships, and people & development teams
• You like to show up: You are a constant presence on property, acting as the face of the club to members
• You are a problem solver: Instead of complaining, you like to solve problems yourself and ask for help when needed
• You know how to work with online software, especially CRM software, Financial tools, Excel, etc
• Leadership positions in community management, marketing, or public relations communications are a strong plus

If you are passionate about creating meaningful connections, building vibrant communities, and delivering exceptional member experiences, we’d love to hear from you. Join us and take the lead in shaping a dynamic and thriving community while driving innovation and creativity within our club.

Apply now and let’s create something extraordinary together!