Commercial Team Leader - Self Service

Job ID: 264757

Date posted: 12/11/2024

What you'll need to have

• Knowledge of Sales techniques, local market and services, Sales Steering, Sales channels, Cycles, Data Analytics and Sales KPIs, Sales Location Management/Space Capacity and articles forecasting
• Ability to make things happen, prioritize and make decisions by championing flexibility, speed, and simplicity
• A considered decision-maker thanks to strong interpersonal skills with the ability to build trustful relationships
• Ability to organize and prioritize different tasks and processes
• Ability to identify business opportunities and to create a high commercial performance
• Ability to follow up and measure performance of output and capture learnings to improve planning and performance moving forward
• Ability to speak fluent in Italian and English

What you'll be doing day to day

• Take responsibility for your department goals in every channel and ensure that your action plan implements the country priorities for your Home Furnishing Business (HFB) in your store. Follow up and act accordingly by using proven solutions and good examples.
• Ensure the shop is in excellent shape as new and always fully and efficiently stocked, and that the IKEA product range is presented in ways that inspire and satisfy customers at every touchpoint.
• Apply actively sales steering to department’s top-selling products, prioritized products, and IKEA service products in every channel, with the correct forecasting and phase-in/phase-out, to maximize sales and long-term profitability.
• Be brave on commercial opportunities or threats to face a fast-changing business environment by monitoring the main KPIs, evaluating relevant input from your local market, investigating local customer needs and their feedback in all channels, and analyzing stock availability.
• Be an active speaking partner with your Store Commercial Team and your matrix in HQ to have effective collaboration between the store and the HQ, by keeping an active eye on the competition and sharing best practices and proven solutions.
• Proactively work with the HR department to have the right number of competent colleagues in the right place at the right time, ensuring they are fully able and available to guarantee the best customer experience to our visitors, to plan and offer a professional service with a core area approach in mind.
• Ensure your team has the right growth mindset and sales attitude, the correct knowledge about the product range in your department, and the IKEA services so that they can share this with IKEA customers to exceed their overall expectations on shopping experience.
• Recruit, onboard & develop your team, its individual members, and their talent to have engaged colleagues and ensure succession planning.
• Be an active player in working on sustainability initiatives with the team through ensuring sustainability priorities are reflected across store offering.

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

WORKING WITH US HAS ITS REWARDS

Being part of the IKEA team has many benefits. You’ll be part of an inclusive culture, driven by values and your growth will be guided by structured HR processes.

As part of the team you’ll have access to:

• Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc).
• Wellbeing Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life.
• Healthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a complete meal for just over 1€.
• Employee discount: 15% on the purchase of IKEA products for personal use.
• IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child).
• Corporate discounts: you’ll have access to a portal dedicated to our co-workers to enjoy discounts for different activities such as travel, leisure, technology and more.
• Bonuses: we believe that everyone's contribution is needed to achieve (and exceed!) our goals. Every year all the co-workers can be rewarded for how we develop our business together.

WE CARE FOR PEOPLE

It takes the diversity of thought, background, and culture to make a great idea a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognized for our diverse talents.