Cluster Commercial Director

A great opportunity to join as a Cluster Commercial Director (Rome & Milan based) at a Luxury 5-star hotel.

Qualifications

To execute the position of Cluster Director of Commercial, the required qualifications, technical skills, and experience in a similar role in luxury hotels with proven results are essential. A minimum of a Bachelor’s degree in Hospitality, Marketing, Hotel or Business Management and more than five years’ experience in a senior sales and/or sales and marketing role is required.

A personally involved, visible, and proactive leader with excellent organizational skills is necessary, capable of providing focused direction and continuing to establish the properties’ prominent position within the market. A well-developed capability for strategic decision-making and a track record of proven results in the areas of customer satisfaction, operational excellence, host satisfaction, revenue, and profit is crucial.

In terms of commercial sales & marketing management, an intuitive sense for driving business, a passion for excellence, and an understanding of the sophisticated needs of the luxury customer are important.

Financial acumen is necessary to position oneself as a business-savvy leader with demonstrated financial understanding and interpretation of reports plus cost control.

From a people management perspective, a responsive, engaged, and interactive leader is required, capable of building strong positive relationships with hosts that result in a shared vision of success for the operation, demonstrated ability to leverage shared resources, undertake training as needed, and manage through influence.

Technical skills include Advanced MS Office - Word, Excel, PowerPoint, and Outlook. Familiarity with various hotel systems including PMS and CRM platforms is important. An excellent command of written and spoken English with some knowledge of the local language and customs is also required.

Only shortlisted candidates will be contacted.