Client Engagement Specialist Outlet & Ecommerce

Giorgio Armani S.p.A.
The Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees. Its three core brands – Giorgio Armani, Emporio Armani and A|X Armani Exchange – are active in many countries all over the world. With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in 1975, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewellery, and furniture and furnishing accessories. Today, therefore, as well as being well known in the area of fashion, the Armani Group is also renowned in the sectors of interior design, food and beverage, and hotels and resorts. Giorgio Armani has created a style that has, with remarkable consistency, continued to explore countless variations and possibilities over the years. It expresses a precise vision down to the most minute detail: a way of being and presenting oneself, certainly incorporating clothing and accessories, but also including gestures, ways, behaviours and attitudes; a style that goes beyond the sum of its parts, and well beyond what one wears. Convinced that ethics and aesthetics must coincide, Giorgio Armani expresses fundamental and enduring values in his clothes. He does so by creating timeless pieces that, enhanced by precious materials and artisanal craftwork, resist the whim of fleeting trends with their pure and essential design.

Context and Purpose of the Job:
As Client Engagement Specialist, you will join the Client Engagement Department, working closely with the Manager to drive impactful clienteling initiatives and CRM projects.

Responsibilities:

1. CRM & CUSTOMER KNOWLEDGE:
   • Analyse market and customer reports.
   • Improve and monitor in-store data collection and data quality, run performance analysis.
   • Support and enhance a Company Customer centric culture.
   • Implement strategies and targeted actions based on consumer insights, that grow the customer base and drive sales and traffic, leveraging CRM and loyalty.
   • Analyse market trends and run periodic benchmarking.
   • Support Store Staff at local level, reinforcing CRM culture.
2. CLIENTELING:
   • Strong & primary focus on the development & execution of digital marketing campaigns liaising with internal and external stakeholders (campaign management).
   • Support in the execution of initiatives that aim at business development, engaging new customers and increasing loyalty among existing ones.
   • Follow up and monitor KPIs & analyse activities’ performance and suggest improvements.
3. CROSSCHANNEL (with E-commerce):
   • Support and work collaboratively with E-Commerce and other key departments in order to enhance a consistent and systematic Omnichannel approach.

Requirements:

• Experience of 1 year in a similar role.
• Degree in Economics.
• Advanced knowledge of Microsoft Office Suite.
• Fluent in English (written and spoken).
• Analytical abilities with the capacity to translate results into actionable business insights.
• Organization, ability to respect deadlines, proactivity, problem-solving attitude and attention to detail, able to think through problem solutions.
• Good communication and interpersonal skills.

We promote diversity and inclusion in all forms, within a collaborative environment where your talent can flourish in the pursuit of a common goal: yours and our growth.