Client Advisor - Porto Cervo

JOB PURPOSE

As Prada Client Advisor, you guarantee an extraordinary and memorable luxury customer experience, placing the clients at the center, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador.

You convey and promote the Brand philosophy and values to the final clients, guiding them into the world of Prada Brand.

You hold yourself accountable to achieve your individual and store sales target, acting as a proactive player in ensuring the best service and responding to the customer needs, both in store and on e-commerce channel.

RESPONSIBILITIES

• Place the customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony.”
• Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store.
• Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service.
• Demonstrate an excellence knowledge of the products as well as Prada/Miu Miu history, culture, and DNA.
• Capture customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
• Follow up with the clients, using the CRM tools, in order to strengthen the long-term relationship with clients.
• Host and conduct appointments either in presence or leveraging technology to do virtual appointments.
• Embrace and promote the Omni Channel mindset.
• Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the clients and to give advice.
• Take ownership of resolving client complaints liaising with the line manager and Client Service team, when necessary.
• Operate with the highest level of care and respect for the products.
• Utilize Company digital tools actively to offer a complete and integrated luxury experience.
• Work in synergy with the Back of House, participating in the daily operations of the store and maintaining an organized stock room.
• Act in compliance with Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics, and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed.
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing diversity and inclusion values.

KNOWLEDGE AND SKILLS

• Passion for human relations and sales.
• Problem solving, curiosity, and interest in luxury/fashion, art, and design.
• Experience of building a long-lasting relationship with clients.
• Being able to work in a team as well as alone.
• Excellent communication and interpersonal skills.
• Passion and knowledge of the managed product category.
• English is a must; other languages are a plus.