Chargeback Specialist [12 Month Fix-Term] Milan, Italy

Lombardia

EUR 30.000 - 50.000

6 giorni fa

EUR 30.000 - 50.000

Thanks to our innovative BuyNow PayLater payment solution, Scalapay is transforming the way more than 6.5 million customers buy online and in-store, empowering 8,000+ merchants (online and in-store) to give their customers magical shopping experiences.

We are looking for a Chargeback Specialist/Analyst to join our Customer Operations department. You will be a financial investigator, and your primary task is to investigate disputed transactions to learn more about why disputes are occurring and how they can be resolved or prevented.

Responsibilities

• Determine which chargebacks to accept and which to fight.
• Prepare evidence for chargeback replies.
• Analyze account history and trends and take appropriate actions on accounts.
• Identify cases of fraud, interacting with the risk team.
• Contact merchants to collect as much evidence as possible to fight chargebacks.
• Respond to chargeback alerts accurately and in a timely manner while adhering to rules and regulations.
• Answer concerns from other departments regarding chargebacks.

Must Have:

• At least 6+ months of experience in chargebacks or dispute processing.
• Strong attention to detail and accuracy.
• Excellent time management and organizational skills.
• Proven ability to solve problems quickly and efficiently.
• Strong interpersonal, communication, and presentation skills.
• Able to perform well under pressure and capable of multitasking.

Nice to have:

• Extra language knowledge (French or Spanish).
• Proactive mindset, with the ability to suggest improvements to processes and systems.
• Proficiency with basic computer applications, such as Google suite, Microsoft Windows, Word, and Excel.

Hiring process:

• A quick chat with one of our Talent Acquisition team members;
• A first interview with the hiring manager to deep dive into your attitude and motivation;
• A final chat with Simone (our CEO) where he will share and assess the Scalapay Values.

We believe in the power of diversity: Scalapay is an Equal Opportunity Employer for any minority, disability, gender identity, or sexual orientation.

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