C003976 Senior Technician (Ict Systems) (Ns) Italy - 17 Jan

C003976 Senior Technician (Ict Systems) (Ns) Italy - 17 Jan

Location: Umbria

Salary: EUR 10.000 - 30.000

Posted: 7 days ago

Deadline Date : Friday 17 January 2025

Full-Time On-Site : Yes

Time On-Site : 100%

Not to Exceed Rate : 43 EUR

Total Scope of the request (hours): 836

Required Start Date : 3 March 2025

End Contract Date : 31 December 2025

Required Security Clearance: NATO SECRET

Duties and Role:

• Follows standard approaches and established design patterns to create new designs for the systems or system components;
• Identifies and resolves minor design issues;
• Identifies alternative design options and seeks guidance when deviating from established design patterns;
• Specifies the technical configurations and components required for a small network or a network segment in a more complex infrastructure;
• Follows organisational architectures and standards;
• Configures the hardware and software environment as required by the integrated system;
• Produces integration test specifications, conducts tests and records and reports on outcomes;
• Diagnoses faults, makes records and reports on the results of tests;
• Produces system integration reports;
• Carries out agreed network maintenance tasks and specified operational configuration of network components;
• Establishes and diagnoses network problems/faults using the required troubleshooting methodology and tools;
• Uses network management software and tools to collect agreed performance and traffic statistics;
• Installs and configures Desktop Services;
• Performs testing and evaluation of supported hardware and software (firmware and drivers);
• Takes part in a Duty Support Shift, which may operate on a 24/7 basis;
• Deputizes for higher grade staff, if required;

Performs other duties as may be required.

Requirements:

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance.
• Higher vocational training in a relevant discipline with 2 years post-related experience, or a secondary educational qualification with 4 years post-related experience.
• At least 2 years' experience in configuring, troubleshooting and optimizing routers, switches, firewalls, and other hardware/software networking elements.
• At least 2 years hands-on experience supporting network cabling technologies.
• At least 2 years recent practical experience within a CIS Service Operations environment.
• At least 2 years recent practical experience of configuring, installing and troubleshooting industry standard desktop Windows Operating Systems and Microsoft Office applications.
• Good analytical skills and problem-solving attitude.

Desirable Experience and Education:

• Knowledge of NATO and national information technology security policies and experience in installation, configuration, and maintenance of network-based systems in accordance with NATO and/or national security regulations.
• Experience in maintaining and operating NATO crypto equipment.
• Experience in working in a Service Desk environment.
• Certification or qualification in PC hardware repair and configuration.
• Formal training in Local Area Networks (LAN).
• Prior experience of working in an international environment comprising both military and civilian elements.
• Knowledge of NATO responsibilities and organization, including ACO and ACT.
• A thorough knowledge of one of the two NATO languages, both written and spoken, is essential, and some knowledge of the other is desirable. NOTE: Most of the work of the NCI Agency is conducted in the English language.

Competencies or Personal Attributes:

• Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others.
• Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.
• Achieving Personal Work Goals and Objectives - Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when necessary; seeks progression to roles of increased responsibility and influence; identifies own development needs and makes use of developmental or training opportunities.