Branch Operations Supervisor, Bologna

We’re looking for travel enthusiasts with a passion for guest service for our depot in Bologna. You’ll be the face of our company, reporting directly to the Italy- Operations Area Manager, with the goal of ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking ownership of all issues that need to be managed to guarantee smooth operation of the depot.

WHAT WILL YOU WORK ON?

1. Handle incoming reservations, welcoming guests and taking care of check-ins and check-outs;
2. Taking care of the fleet, logistics, and making sure our campervans are maintained in top condition by monitoring maintenance and repair needs;
3. Assist in training, supervising, and coaching your team;
4. Booking activities control, manage stock, local suppliers and cleaning services;
5. Handle complaints, emergencies, and any local issues that may arise to ensure operations run smoothly;
6. Preparing and cleaning our campervans;
7. Assisting in reselling campervans, preparing and showing them to prospective buyers.

WHO ARE WE LOOKING FOR?

1. You are a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail or Rent-a-car being desirable;
2. You’re eligible to work in Italy, have a valid driver's licence and feel confident enough to drive a campervan (mandatory);
3. You’re available to work weekends and national holidays;
4. You’re a responsible person who takes their work seriously and can be relied upon;
5. You’re well-organised and you’re good at solving problems.

THE INDIE COMMITMENT!

1. Being part of a young, fast-growing and innovative company where you make a difference;
2. Career development opportunities in Field Operations or transitioning to an HQ;
3. Continuous training and coaching to develop the skills that matter to you;
4. Compensation package that includes Performance and Referral Bonuses;
5. Free Road Trips, so you can experience Indie firsthand trips around North America, Europe and Oceania.