B2B Order Manager & Office Administrator (all genders)

Want your story to be part of our story?

When children take charming Schleich figures and playsets into their hands, they embark on adventures into wonderful fantasy worlds. Every dinosaur, every elephant, and every fairy is the beginning of an exciting new story. Our vision: Shaping storytellers for life. And your story starts right here.

Let’s be inspired together by the joy of storytelling, while also continuing to tell the story of Schleich – and its journey from traditional toy manufacturer to a globally loved brand. Be part of our amazing transformation story.

We will support you, give you ownership, and the opportunity to work internationally and digitally in a dynamic environment. Let’s take on and master all the challenges that lie in store for us. Take the opportunity to grow with us and achieve something tangible.

Working at Schleich. Make your mark.

The following adventures await you at Schleich:

Customer Service (65%)

• Customer master data management in cooperation with the field service representatives
• Handling and supervising orders to the point of delivery at customers
• Interface management between customers, Sales, internal departments such as Logistics, Supply Planning, Finance
• Active support of field service representatives
• Support of commercial customers regarding order management, availability, shipment tracking, price inquiries and more via email and on the phone
• Claim management
• Functional management of one B2B Order agent

Marketing/Sales Support (20%)

• Support the Marketing/Sales in some operational tasks, including providing various marketing assets to partners, proofreading marketing and sales materials in Italian language
• Coordinate merchandising agency
• Monitor/follow-up on specific initiatives making related sales analysis (i.e. promo/display/Christmas campaigns, novelty launches…)

Administrative support (15%)

• Ensure that the office in Milan is up and running smoothly

The chapters of your story so far:

• You have a university degree or equivalent and several years of work experience in a similar position
• Italian distribution market knowledge is required; toy sector knowledge would be preferred
• You are able to work in a startup environment where the direction is settled but single contribution and capability to propose and act is key to proceed
• You are fluent in Italian and English, in writing as well as speaking
• You bring profound knowledge in SAP SD module and strong knowledge of MS Office
• You work innovatively and results-oriented, are a team player and strong communicator
• You are customer- as well as consumer-oriented

No kingdoms nor mountains of gold, but many other rewards:

• No two days are the same in this career like no other. Work in a dynamic, diverse environment that offers individual career and development opportunities. All our employees also have access to numerous online courses via our training platform.
• Let’s write the Schleich story together. Be part of a motivated team of people who support and inspire each other and celebrate success together.
• We aim to please. We offer an attractive, fair salary with additional benefits that are regularly reviewed and updated.
• You can also enjoy great discounts on our Schleich products – a great bonus for kids and adults alike.
• And what about your adventures outside of Schleich? You can count on 30 days of paid leave per year and a hybrid working model with no core working hours.

Would you like to play a part in our story?

We look forward to receiving your online application. It’s speedy, simple, and secure – your personal data is safe with us. Your CV/resume is all we need.

Got questions about what the role involves? Want to check the status of your application? Sara will be glad to assist you further: sara.gomez(at)schleich-s.com