Audit & Assurance - Consulting Manager

Join our dynamic team at Wolters Kluwer TeamMate, market leader in audit management systems with a presence in over 120 countries and 3,000 organisations worldwide. TeamMate belongs to the Corporate Performance & Environment, Social & Governance (ESG) division of the Wolters Kluwer group.

As a Consulting Manager, you will hold a senior position within our consulting team, directly reporting to the Director of Professional Services. You will develop deep expertise in all TeamMate products, lead implementation projects, supervising a team of consultants and guide our customers through the implementation process from sales handoff to go-live.

Primarily, this role requires experience in audit (internal or external). A solid understanding of second line of defense assurance functions is beneficial – such as SOX, internal controls and enterprise risk management. B2B experience in implementing similar audit management or GRC systems is also beneficial.

You will work closely with a European consulting team comprising project managers, functional and technical consultants delivering successful implementation outcomes for organisations across all industry sectors.

Project leader responsibilities:

• SME to internal staff and trusted advisor to TeamMate customers in relation to all TeamMate products and their application to the audit and assurance process.

• Works closely with the engagement project manager to manage and monitor project timelines and budget.

• Provides regular status updates to Wolters Kluwer leadership in relation to project progress.

• Identifies project issues, risks, recognises impact, and consults with the customer to discuss risk mitigation plans.

• Manages issues and escalations during engagement, liaising with other Wolters Kluwer operations teams such as product management, support and technical services.

• Contributes to the innovation and improvement of internal service delivery processes.

Service delivery responsibilities:

Business analysis:

• Leads workshops to identify customer business requirements.

• Conducts process mapping workshops, identifying and documenting current and future state processes.

• Engages effectively with stakeholders at all levels and across multiple assurance functions such as internal audit, internal control and risk management.

Functional design and configuration:

• Acts as subject-matter expert, provides guidance to junior, internal consulting staff in relation to the practical application of TeamMate solutions to the audit and assurance process.

• Responsible for the functional design and configuration of the TeamMate product, ensuring its setup parameters meet the customers’ requirements as closely as possible.

• Provides coaching and delegates tasks to professional services consultants when working on large engagements staffed by multiple consultants.

• Shares audit and assurance best practice with the customer, becoming a trusted advisor for TeamMate solutions.

User-training:

• Delivers effective end-user training to the customer’s user base, ensuring high rates of user adoption.

• Advises customer on most effective training approach to suit customer’s requirements.

• Provides guidance and support to professional services consultants around the delivery of end-user training.

• Creates training user manuals and guides to supplement instructor-led delivery of end-user training.

• Delivers train-the-trainer training on large engagements, supporting the customer’s internal trainers on training best practice.

Key skills required:

• Background in Audit (internal or external) or a comprehensive understanding of the audit process is essential.

• Experience implementing similar B2B audit and assurance solutions is welcome.

• Strong customer service skills, a good listener, ability to effectively manage customer expectations, comfortable engaging with customers both virtually and face to face, developing strong relationships with customers.

• Excellent organisational and communication skills, both written and verbal.

• Willing to travel when customers prefer onsite delivery of services (anywhere in Europe and Middle East).

• Flexibility in terms of accommodating customer engagements which may change at the last minute.

• Excellent presentation skills demonstrating flair and enthusiasm.

• Native-level Italian and fluent English.

Qualifications & experience:

• Bachelor’s degree in business administration, accounting, information systems

• Internal Audit certification, e.g. CIA, CRMA, CISA

• Minimum 5-years work experience

Our package:

• Competitive salary & benefits

• Performance related bonus

• Remote and hybrid work option

• Opportunities to travel throughout Europe and occasionally long-haul

• Structured training programme

Location: Rome or Milan Wolters Kluwer offices.