Assistant Restaurant General Manager

Job Description

What you’ll do…

• Supporting the Restaurant General Manager in overseeing this exciting concept.
• Both guest and team experience will be at the heart of all you do. You’ll support your team by leading by example, keeping them involved and motivated; helping them feel empowered and supported, confident in providing top Hox experiences for our guests and comfortable turning to you with questions.
• Work closely with the Restaurant General Manager to create and plan initiatives and incentives, alongside a strong understanding of the guest booking and profiling system to drive revenue.
• Work closely with the Restaurant General Manager, Head Chef and Sous Chefs so that front of house and back of house are working smoothly, hand-in-hand.
• Coordinate with Restaurant Manager for everyday operation and maintain financial and administrative records.
• Gather customer feedback and recommend improvements.
• Work with the whole F&B team to ensure proper food presentation and proper food-handling procedures.
• Handle guest complaints and ensure satisfaction.
• Perform regular inspection of food and beverage preparation and presentation and maintain inventory to enhance sales.
• Scheduling and maintaining budgeted labour.
• Responsible for the smooth running of service on the floor and bar and safe opening and closing of the restaurant and F&B areas.
• Driving standards throughout the team through implementation of trainings, coaching, feedback and briefings for all team members in the restaurant and bar.

What we’re looking for…

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• 2+ years’ experience in a similar restaurant management role in a busy, bustling environment.
• A balance between a methodical and process-driven approach and flexibility and creativity when it comes to meeting deadlines and finding solutions.
• A track record of managing large teams in restaurants, kitchens and bars; you’re a natural at inspiring trust and bringing others along on a journey.
• A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.

What's in it for you...

• The opportunity to work with an exciting new hospitality concept in Florence and have a real impact on its success.
• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
• Excellent discounts across The Hoxton and the global Ennismore family.
• A competitive package and plenty of opportunity for development.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!