Assistant Executive Housekeeper

Rocco Forte Hotels

Roma

EUR 50.000 - 70.000

Descrizione del lavoro

Inspired by the era of the Grand Tour, the Hotel De La Ville elegantly marries 18th-century architecture with contemporary luxury and unparalleled service. The interior, a collaboration between Olga Polizzi and renowned architect Tommaso Ziffer, entwines traditional design elements with state-of-the-art technology to stunning effect.

The Position

Main purpose:
This position is ideal for an ambitious candidate who is willing to supervise and develop a team, maintain an excellent standard of service meanwhile managing the relationship with our Guests.
Reports to: Executive Housekeeper.

Main duties & responsibilities:

Ensure that housekeeping requests by Guests are responded to in a timely and efficient manner and where possible anticipate Guest’s needs;
Guarantee daily inspection of Guest rooms, public areas, back of the house areas to maintain and reach our service standard;
Help in maintaining all department inventories and cleaning schedules;
Support the Executive Housekeeper to maintain the décor of staff house, lockers and back of the house;
Assist the Executive Housekeeper in the housekeeping staff appraisal, training and development;
Comply with the financial objectives of the department.

We offer:

Fixed-term contract according to C.C.N.L. Settore Turismo.
Learning & development activities and career opportunities.
Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
Staff celebrations.

Competencies required:

Managing Team Performance: Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service.
Personal Effectiveness: Adapts interpersonal style and skills so that high quality results are achieved. Modifies behaviour to accommodate for certain individuals, situations and different tasks.
Personal and team development: Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel.
Business awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success.
Service excellence: Delivers service standards, which consistently exceed guest expectations.
Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs.

Other requirements:

Fluent in Italian;
English knowledge (intermediate level);
PC literate;
Previous professional experience in the same role is preferred;
High School certificate.

Workplace: Hotel De La Ville, Via Sistina, 69, 00187 Roma.

Please apply by forwarding your CV with full details and enclosing the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).