Area Learning & Development Manager, Sicily

AREA LEARNING & DEVELOPMENT MANAGER, SICILY

Main purpose:

The Learning & Development Manager will deliver, implement, and evaluate corporate trainings & development programs to improve individuals, teams, and the organizational performance of our Villa Igiea in Palermo, Verdura Resort and Verdura Private Villas in Sciacca (AG).

Reports to: Area HR Director.

Main duties & responsibilities:

• Identifies training needs, designs and delivers training & development initiatives according to training calendar shared and agreed with HR Director.
• Creates relationships with managers and other Team Members within the properties to better understand and respond to different needs.
• Supports HR Directors and Senior Managers on talent review, development and management.
• Produces training materials for frontal in-house courses when necessary or required.
• Supports line managers and trainers to solve specific training problems, either on a one-to-one basis or in groups.
• Supports and manages the Departmental Trainers’ development program.
• Assists in the creation, implementation, and facilitation of the Hotel Training Plan and budget that is aligned with the hotel’s goals and strategic plan.
• Keeps abreast of Guest feedback by monitoring and analyzing quality data (e.g. Revinate and LQA results).
• Carries out all other reasonable requests in pursuit of continuous improvement.
• Ensures consistent compliance with operating standards and regulatory requirements.
• Maintains documents and records of all L&D activities.

We offer:

• Permanent contract according to C.C.N.L. Settore Turismo.
• Learning & development activities and career opportunities.
• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to a 50% discount at bars and restaurants of the Company and a 20% discount on wellness treatments at our Spa and on products "Irene Forte".
• Special events dedicated to our Team Members.

Competencies required:

• Managing Team Performance: Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service.
• Personal Effectiveness: Adapts interpersonal style and skills so that high quality results are achieved. Modifies behaviour to accommodate for certain individuals, situations and different tasks.
• Personal and team development: Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel.
• Business awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success.
• Service excellence: Delivers service standards, which consistently exceed guest expectations.
• Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs.

Other requirements:

• A minimum of 7 years’ experience in a similar role within the hospitality industry.
• A talent for delivering engaging classroom training for multiple target audiences and animating the Learning community.
• Fluent in English and Italian, both verbal and written.
• Coaching and mentoring skills.
• Previous experience in a similar role.
• Experience in delivering a variety of training material and understanding of different training methods and channels.
• Able to communicate ideas and instructions to staff at all levels in a clear and concise manner.
• Able to plan activities and respect deadlines.
• Strong interpersonal and presentation skills.
• Advanced or proficient level of Microsoft Office skills, Power Point and Excel in particular.
• Availability to travel within the Italian territory.

Workplace: Villa Igiea, Salita Belmonte 43, 90142 - Palermo (PA).

Please apply by forwarding your CV with full details and enclosing the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).