Account Manager for Samsung Experience Store

Account Manager for Samsung Experience Store

Position Summary

The Samsung Experience Team’s mission is to create best in class, brand experience through the Samsung Experience Store. Our aim is to delight all our customers and let them experience our products and services in the best possible environment. The SES team is always looking to bring innovation to our retail through excellent retail basics, innovative technology and development of our frictionless customer journey.

The role needs a collaborative approach to project scoping and management through close working relationships with multiple internal and external partners. It is a vital role of the team to work with all parts of the business: Marketing, Retail, Customer Service, Content & Services and Product Managers. External relationships are also important as the team focuses on building joint business plans with strategic channel partner that are often delivered through our diverse range of agencies and suppliers.

Role and Responsibilities

As part of the SES team, reporting in to the Head of Marketing and Retail, the role will be responsible for the performance of the SES store. Moreover, the candidate has to implement the sales vision & strategy related to Services for SES. Identify and develop great talent and build capabilities within the store’s team that delivers upon the set commercial strategic objectives and weekly sell-out targets.

The role includes the establishment and maintenance of operations procedures to improve efficiency, provide potential cost savings across the SES retail, and generate profitable growth.

• Manage sales forecasting and inventory management including stock planning and rotation.
• Constantly monitor sales volumes, revenues and costs against forecasts.
• Lead the store team to deliver success in channel; defined by footfall, retention rates, sales volume as well as sell out value and volumes.
• Deliver store performance in accordance with set parameters (KPI) defined by Global HQ in finance, marketing and operations and work to improve operational efficiency in these areas.
• Meet and exceed the agreed business plan to deliver stated financial targets within the account (volume, value, ASP and consolidated profit) and drive SES key performance indicators strategy.
• Engage closely with Division’s Product and Trade Marketing / Operations, and execute marketing and promotional plans to ensure highest levels of service for named customers.
• Build and lead the Services Strategy (including Insurance, financial and B2B services).
• Ensure that all relevant information is regularly communicated within the local and Global organizations.
• Work with internal teams to achieve and influence overall goals and develop a dedicated marketing plan to support store KPI.
• Maintain and grow relationships within Samsung and chosen partners at appropriate levels.
• Explore potential revenue streams not currently being implemented across the SES to grow the bottom line and contribute to profitability.
• Be accountable for the weekly sales plan, which includes the perfect management of stock and the supply chain process.
• Be the point of contact for supply chain and business controlling teams regarding SES performance and support all other teams such as business innovation and IT.
• Forecast and control the Weekly premium volume and premium share position, Store level sales and traffic data where appropriate.
• Continuously report and control competitor offers and positioning information (where publicly available).

Skills and Qualifications

Qualifications/Requirements:

Educational Background: University Degree, preferably in Economics, Marketing or Management Engineering.

3-4 years’ experience in Marketing and/or Sales roles.

Computer Knowledge: Advanced Excel and PowerPoint.

Language Knowledge: Good written and spoken English and Italian.

Soft Skills:

• A positive thinking/outlook, driven, results-oriented individual with clear focus on high quality service and business profit.
• An excellent stakeholder manager and communicator.
• A natural forward planner who is able to critically assess their own performance.
• A mature and credible leader who is comfortable dealing with senior partners in a complex organizational culture.
• Someone with compassion who is reliable, tolerant and determined.
• Someone who relishes accountability and ownership of challenging targets.
• Values team input and collaboration in working towards a company goal/target.