Academy Operational Coordinator

Max Mara Fashion Group launches the Academy of Crafts. The Academy consists of 7 different programs dedicated to young talents, various common workshops (Leadership and Management, Innovation, Trends, Business, and others), as well as specific courses such as People Management, Legal Compliance, Fabrics, and others), along with a rotation program across many departments of the Max Mara Group.

The Operational Coordinator at the University of the Max Mara Group will play a central role in organizing, coordinating, and optimizing the university's daily operations. This role requires a high level of digital agility to manage planning tools, oversee course scheduling, monitor budgets, manage facilities, and liaise with key stakeholders, including faculty, students, and procurement teams. The Operational Coordinator will be responsible for creating an efficient, technology-driven environment that supports the university’s commitment to excellence.

- Course Organization and Planning:

1. Oversee the planning, scheduling, and coordination of courses, ensuring efficient allocation of resources and facilities.
2. Utilize digital planning tools to manage course calendars and schedules, adapting to real-time changes and ensuring clear communication with stakeholders.
3. Drive process improvements in course registration and scheduling by leveraging technology to enhance accessibility and efficiency.

- Budget and Expense Monitoring:

1. Monitor the operational budget and proactively identify potential issues, ensuring accuracy and transparency in financial management.
2. Use digital budgeting tools to track expenditures, identify variances, and provide real-time reporting to leadership.

- Facilities Management:

1. Act as the key account for university facilities, ensuring maintenance and operational standards are met through digital tracking and scheduling systems.

- Contact Centre and Stakeholder Relations:

1. Serve as the primary liaison for the Contact Centre, ensuring efficient response and support through tool systems.
2. Build and maintain strong digital communication channels with faculty, students, and other stakeholders, facilitating real-time feedback and information sharing.
3. Utilize data-driven insights to monitor stakeholder engagement and address common inquiries proactively.

- Procurement Coordination:

1. Oversee the procurement process using Company tools for resource tracking, supplier management, and performance monitoring.
2. Collaborate with procurement teams to ensure efficient vendor management and alignment with budgetary goals.

- Teacher and Learner Relations:

1. Support faculty through digital systems for planning, scheduling, and communication, enhancing collaboration and reducing administrative load.
2. Maintain open digital channels for student inquiries, ensuring a seamless experience from registration to course completion.
3. Organize and facilitate virtual training and professional development sessions for faculty, using digital tools to foster a connected teaching environment.

- Continuous Improvement and Digital Agility:

1. Use of digital tools and solutions to enhance operational efficiency and transparency across university functions.
2. Identify and implement technology-driven process improvements, from course planning to budget monitoring, to ensure the university remains at the forefront of digital innovation.
3. Stay updated on digital best practices and emerging tools that could benefit university operations, facilitating quick adaptation to new technology where appropriate.