ZS Associates Looking for IT Help Desk Associate at Pune, Maharashtra

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.

ZS’s India Capability & Expertise Center (CEC) houses more than 60% of ZS people across three offices in New Delhi, Pune and Bengaluru. Our teams work with colleagues across North America, Europe and East Asia to create and deliver real world solutions to the clients who drive our business. The CEC maintains standards of analytical, operational and technological excellence across our capability groups. Together, our collective knowledge enables each ZS team to deliver superior results to our clients.

IT Helpdesk Associate

We currently seek applicants for the IT Help Desk Associate position to join our Pune office. IT Help Desk Associates handle 1st level support calls from ZS offices worldwide in a user environment consisting of laptop and desktop computers running the standard suite of business applications.

Responsibilities:

1. Troubleshooting IT-related issues for a user population of ZS employees and clients using ZS proprietary software via telephone and remote access.
2. Common query topics include: VPN via RSA Soft token, IP telephony, Active Directory and Exchange, Network connectivity, File server and file share access, application-specific issues.
3. Complete administrative tasks, such as tracking help desk calls, assisting with organizational efforts and asset management.
4. Participate in IT team projects as assigned.

Qualifications:

1. Bachelor’s degree required, Master’s degree desirable.
2. 1-2 years of relevant experience in customer support, or as a Helpdesk Associate (preferred).
3. A+ certification or Microsoft Certified Systems Administrator.
4. Ability to approach problem-solving methodically and analytically.
5. Strong oral and written communication skills.
6. Strong customer service orientation.
7. Professional appearance and demeanor, with ability to exercise good judgment and discretion.
8. Ability to work varied hours, enabling support in a 24/7 environment.
9. Ability to travel between offices, primarily within India.

Fluency in English is required; additional fluency in at least one European or Asian language is desirable.

Candidates must possess work authorization for their intended country of employment. An online application, including a full set of transcripts (official or unofficial), is required to be considered.

ZS offers a competitive compensation package with salary and bonus incentives, plus an attractive benefits package.

NO AGENCY CALLS, PLEASE.