VP, Services

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Majesco

Kolkata, Bengaluru, Pune City

INR 1,00,000 - 4,50,000

Be among the first applicants.

3 days ago

Job description

Key Responsibilities:

Team Development & Growth:
1. Lead, mentor, and coach a diverse team of technical Services professionals, promoting a culture of continuous learning, collaboration, and on-time delivery.
2. Identify skill gaps and provide development opportunities, training, and resources to enhance individual and team performance.
3. Develop clear career progression paths and ensure that team members have the tools and support needed to achieve their professional goals.
Boosting Productivity & Operational Efficiency:
1. Identify and eliminate roadblocks that hinder team productivity, ensuring that the team can focus on high-priority tasks.
2. Streamline processes, workflows, and systems to maximize service efficiency while maintaining high-quality standards.
3. Drive the use of tools and technologies that improve day-to-day service delivery, automate repetitive tasks, and reduce manual work.
Removing Roadblocks:
1. Proactively assess the work environment, identify areas of friction, and implement solutions that help the team work more effectively.
2. Collaborate within the broader Services organization and with other departments, such as Global Support, Product, and Sales to remove any operational or structural barriers that may hinder the team’s ability to deliver services efficiently.
3. Take a hands-on approach to problem-solving, whether it’s addressing resource allocation, resolving technical challenges, or improving communication.
Performance Monitoring & Continuous Improvement:
1. Establish and monitor key performance indicators (KPIs) to track team productivity, service delivery quality, and customer satisfaction.
2. Continuously assess and optimize team workflows, ensuring that projects are executed on time, within scope, and within budget.
3. Lead regular feedback sessions with team members to identify opportunities for process improvements and increase team satisfaction.
Fostering Collaboration & Empowerment:
1. Create a supportive environment where team members are encouraged to share ideas, collaborate, and innovate in how they approach service delivery.
2. Encourage cross-functional collaboration, ensuring that the services team works seamlessly with other departments to achieve shared goals.
3. Empower team members to make decisions, solve problems independently, and take ownership of their work.
Client-Centric Leadership:
1. Maintain a focus on delivering value to customers, ensuring that service delivery is aligned with client expectations.
2. Work closely across the entire Services leadership team, including with Program Managers handling the day-to-day client interactions and implementations, to ensure that the technical teams are delivering the expected value.
3. Monitor customer feedback and collaborate with the team to implement changes that improve the client experience.

Qualifications:

Proven track record (15+ years) leading large-scale Enterprise IT Services and/or SaaS Support teams
Deep expertise in P&C and L&A insurance - You understand the industry’s pain points and know how to solve them at scale
P&L ownership experience - You have led multi-million-dollar services operations, driving revenue and cost optimization
Tech-savvy strategist - You know how to leverage AI, automation, DevOps, and ITIL best practices to modernize approaches to Service delivery
Resilient, high-energy leader - You set the bar high and lead by example, inspiring teams to own the mission and execute with urgency
Bachelor’s degree (or global equivalent) in Technology, Business Administration, Management, or a related field (Master’s degree preferred).
Willingness to travel as needed and to work closely with teams in the office on a regular basis

Preferred Technical Qualifications:

Expertise in cloud platforms (AWS, Azure, GCP) and enterprise tools like ServiceNow, JIRA, Salesforce.
Proficiency in Containers and CI/CD pipelines (Jenkins, GitHub Actions)
Exposure to AI-driven automation in customer service and DevOps transformation.
Expertise in Scaled Agile (SAFe) and Agile Service Management.