Training Coordinator / Technical Support Engineer

Job Summary:

We are looking for a proactive and tech-savvy Training Coordinator / Technical Support Engineer to join our team. This hybrid role involves coordinating training activities for staff and providing technical support to ensure smooth operation of IT systems. The ideal candidate should be organized, detail-oriented, and possess a strong technical background with a passion for helping others learn and solve problems.

Training Coordination:

-Plan, schedule, and coordinate training sessions for employees.

-Maintain training calendars and distribute relevant communication to participants.

-Collaborate with subject matter experts to develop, update, and refine training materials.

-Track attendance, collect feedback, and maintain accurate training records.

-Support onboarding by organizing orientation sessions and required initial training.

-Evaluate training effectiveness and recommend improvements to content or delivery.

-Set up structured training courses, certification programs, and development paths for each career level, and work closely with managers to implement them across teams.

Technical Support:

- Provide first-level technical support for hardware, software, and network issues.

- Respond to IT support tickets and resolve or escalate as needed.

- Assist users with troubleshooting computer systems, applications, and connectivity issues.

- Install and configure software as required.

- Document common issues and solutions for knowledge base use.

Qualifications:

- Bachelor’s degree in information technology (or equivalent experience).

- 1 years of experience in training coordination and/or technical support roles.

- Strong understanding of computer systems, mobile devices, and other tech products.

- Excellent organizational, communication, and multitasking skills.

- Familiarity with Learning Management Systems (LMS) is a plus.

- Customer-focused mindset with a proactive approach to problem-solving.

Preferred Skills:

- Ability to work independently and collaboratively across teams.

- Experience with help desk software or ticketing systems.

- Knowledge of training methodologies.

- Flexibility to support both administrative and technical responsibilities.

- Work US Hours

Compensation:

Starting salary based on skills, experience, and qualifications.