Test Manager

The Company

Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences, and secure profits. Together, we are renewing utilities.

Our Values and Culture

Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet’s most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are:

1. Respect for the planet
2. Respect for our customers
3. Respect for each other

Gentrackers are a group of smart thinkers and dedicated doers. We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful. We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet. Gentrackers continuously look for a better way and drive quality into everything they do.

This is a truly exciting time to join Gentrack with a clear growth strategy and a world-class leadership team working to fulfil Gentrack’s global aspirations by having the most talented people, an inspiring culture, and a technology-first, people-centric business.

The Opportunity

As a Test Manager, you’ll be responsible for mentoring and leading a group of software test analysts. You will play a crucial role in ensuring that Gentrack applications meet the highest standards with respect to quality assurance. You will be responsible for overseeing Gentrack’s quality control processes, implementing quality assurance best practices into the Delivery organisation, and ensuring compliance with Gentrack quality standards and accreditations.

With line management responsibilities, you will be coaching and mentoring your direct reports, helping them to grow and develop while employing best practices. The role might require you to be customer-facing, where you’ll bring your excellent communication skills into play. As a leader, you’ll build strong relationships with your stakeholders, including Customer Success Managers, Engineering leads, and Solution Architects.

The Specifics

Active participation in all aspects of Agile software development, including:

1. Maintaining an in-depth knowledge of the quality specialism, providing detailed advice regarding their application.
2. Being a reliable team member through attendance and active participation in team Agile ceremonies.
3. Actively driving, planning, and supporting Delivery-wide quality initiatives.
4. Remaining focused on the teams and your own commitments and planning yours and the teams time accordingly.
5. Emphasis on the importance of team, demonstrated through the relationships you build.

Ensuring your skills remain up to date and relevant by understanding new quality emerging technologies. Your ability to manage to and report on quality metrics and KPIs. Positive feedback from technical leads and managers on the engineering space and quantity of you and the team’s technical outputs. Positive feedback from your team and staff you are mentoring. Successfully implementing improvements to quality practice and process.

Contribute to the quality function, fostering collaboration and standardisation across QA engineers working on different projects and squads. Direct involvement in projects and as an individual contributor: participate in agile ceremonies (sprint planning, 3 amigos, retrospectives, etc.), performing hands-on exploratory testing, designing and implementing test cases, and collaborating with team members to meet project timelines and quality goals.

Drive the evolution of QA as a discipline within the company, focusing on continuous improvement, defining standards, the adoption of modern, automated testing techniques and quality assurance approaches. Contribute to and develop sophisticated automation frameworks that are effective, flexible, and reusable using modern testing frameworks.

Act as a point of contact for technical leads, product owners, and stakeholders for all things related to QA and testing, influencing the team to design and build for testability. Continuously improve the quality process by integrating feedback, metrics, and new testing tools/technologies.

Define and measure key quality metrics such as test coverage, defect leakage rates, test execution times, and regression rates. Understanding and addressing defects as they arise, contributing to their resolution, and expanding quality systems to pre-empt any potential recurrence in the future. Communicate progress and challenges with company-wide QA practices to senior management and project stakeholders.

Investing in personal training and development to maintain and advance your performance over time. Standing in and covering for your Quality Manager in their absence. Provide guidance and mentorship to QA engineers/software test analysts across various teams to enhance their skills and knowledge.

Ensure all your direct reports receive regular feedback and coaching so that they know where they are performing in their grade and what they need to do next to advance their career. Ensure all your direct reports have goals which align the personal development of the individual with the team and organisation goals and strategy.

Coach, mentor, and support the continuous improvement of scrum teams. Enable and support your teams running effective and efficient operational processes. Facilitate team growth through an "experiment and learn" mindset to ensure that the team and individuals are always looking for a better way.

Celebrate success and tackle issues with compassion. Put forward promotion recommendations along with career development opportunities/changes for individuals and teams. Live and act on our companies values of Respect for Each Other, Respect for our Customers, and Respect for the Planet.

What we're looking for (you don’t need to be a guru at all, we’re looking forward to coaching and collaborating with you):

1. 8+ years in a Commercial Software Development environment, with several years in a Lead or Senior Software Quality Engineer role or equivalent.
2. Good working knowledge of relevant technologies and concepts, including Object-Oriented Design, Enterprise Database, AWS, Java or .Net experience, GIT, Web Services, CRM, and Utilities industry.
3. Proven experience translating requirements into test cases and test plan documents to validate end-to-end project functionality.
4. Proficiency in writing test cases manual and automated using testing tools like selenium, ng test or other similar frameworks.
5. Solid understanding of TDD/BDD concepts, acceptance criteria, and testing.
6. Prior exposure to performance testing tools (JMeter, K6, Neoload, LoadRunner).
7. Prior exposure to quality metrics.
8. Basic understanding of software design including asynchronous, synchronous paradigms, and race conditions.
9. Experience with test management and defect tracking tools (e.g., Jira, MSTest, Jenkins).
10. Working Knowledge of Agile.
11. A passion for excellence, with a high level of attention to detail with a commitment to be the best!
12. High levels of energy, sound judgement and determination to achieve with a sense of urgency.
13. High attention to detail.
14. A drive for continuous improvement in processes, others, and yourself.
15. Excellent relationship management and interpersonal skills.
16. An open-minded consultative approach.
17. Ability to give and receive positive and constructive feedback.
18. Ability to deliver high quality results in a complex environment by driving initiatives forward.

What we offer in return:

1. Personal growth - in leadership, commercial acumen, and technical excellence.
2. To be part of a global, winning high growth organization - with a career path to match.
3. A vibrant culture full of people passionate about transformation and making a difference - with a one team, collaborative ethos.
4. A competitive reward package that truly awards our top talent.
5. A chance to make a true impact on society and the planet.

Gentrack want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join the mission, you will fit right in.